Overview
Hotel Front Desk Agent Jobs in Schaumburg, IL at Holiday Inn Express and Suites Chicago-Schaumburg
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team in delivering exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for guests, providing outstanding customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to manage various tasks in a fast-paced environment.
Responsibilities
Greet and welcome guests upon arrival with a friendly demeanor.
Manage the check-in and check-out processes efficiently.
Handle guest inquiries, requests, and complaints with professionalism and courtesy.
Maintain accurate records of guest information and reservations.
Process payments and manage billing procedures.
Conduct night audits as required, ensuring all financial transactions are accurate.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Provide information about local attractions, services, and amenities.
Assist in managing front desk operations during peak hours.
Experience
Previous experience in hotel management or front desk operations is preferred.
Strong background in guest services within the hospitality industry is essential.
Familiarity with night audit procedures is a plus.
Excellent customer service skills with the ability to handle challenging situations gracefully.
Bilingual candidates are highly desirable to cater to a diverse clientele.
A degree in Hospitality Management or related field is an advantage but not mandatory.
Join us in creating memorable experiences for our guests while working in a dynamic team environment!
Job Types: Full-time, Part-time
Pay: $16.00 – $17.00 per hour
Benefits:
Flexible schedule
Schedule:
Morning shift
Ability to Commute:
Schaumburg, IL 60173 (Required)
Ability to Relocate:
Schaumburg, IL 60173: Relocate before starting work (Required)
Work Location: In person
Title: Hotel Front Desk Agent
Company: Holiday Inn Express and Suites Chicago-Schaumburg
Location: Schaumburg, IL
Category:
