Overview
Hotel Front Desk Agent Jobs in Louisville, KY at Red Carpet Inn Louisville
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality management.
Responsibilities
Greet guests upon arrival with a warm and welcoming demeanor.
Manage the check-in and check-out processes efficiently while ensuring accuracy in guest information.
Handle reservations and cancellations using hotel management software.
Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
Maintain a clean and organized front desk area.
Assist with night audit duties as required, ensuring all financial transactions are accurate.
Address guest complaints or concerns promptly and professionally.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Utilize phone systems effectively to manage incoming calls and relay messages.
Requirements
Previous experience in hospitality management or hotel operations is preferred.
Strong customer service skills with the ability to handle diverse guest needs.
Proficiency in phone etiquette; experience with phone systems is a plus.
Bilingual or multilingual abilities are highly desirable to cater to our diverse clientele.
Familiarity with resort environments or night audit procedures is beneficial.
Excellent organizational skills and attention to detail.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Expected hours: No more than 40 per week
Schedule:
8 hour shift
Evening shift
Morning shift
Overnight shift
Education:
High school or equivalent (Required)
Experience:
Hotel: 1 year (Required)
Ability to Commute:
Louisville, KY 40220 (Required)
Work Location: In person
Title: Hotel Front Desk Agent
Company: Red Carpet Inn Louisville
Location: Louisville, KY
Category:
