Overview
Hotel Front Desk Agent Jobs in McDonough, GA at Courtyard by Marriott
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out experiences. This role requires strong communication skills, attention to detail, and a commitment to hospitality excellence.
Responsibilities
Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
Manage reservations, including modifications and cancellations, while maintaining accurate records.
Provide information about hotel amenities, services, and local attractions to enhance guest experiences.
Handle guest inquiries and resolve any issues promptly and professionally.
Process payments and maintain accurate financial records during shifts, including night audits when necessary.
Maintain the cleanliness and organization of the front desk area to ensure a welcoming environment.
Utilize phone systems effectively to manage incoming calls and communicate with other departments as needed.
Collaborate with team members to ensure smooth operations and high levels of guest satisfaction.
Experience
Previous experience in guest services or hotel management is preferred.
Familiarity with hospitality management principles is a plus.
Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
Proficiency in phone etiquette and effective communication skills is essential for this role.
Experience with night audit processes is beneficial but not required; training will be provided as necessary.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $14.00 – $15.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Ability to Commute:
McDonough, GA 30253 (Required)
Ability to Relocate:
McDonough, GA 30253: Relocate before starting work (Required)
Work Location: In person
Title: Hotel Front Desk Agent
Company: Courtyard by Marriott
Location: McDonough, GA
Category:
