Overview
Hotel Front Desk Agent Jobs in Madison, WI at Comfort Inn & Suites
Full Job Description
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive first impression and maintaining the high standards of our hospitality services. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns that may arise during a guest’s stay.
Responsibilities
Greet guests warmly and provide them with the necessary information regarding their stay.
Manage the check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
Handle reservations, cancellations, and modifications via phone systems or in-person requests.
Address guest inquiries and resolve any issues promptly to ensure guest satisfaction.
Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
Collaborate with other hotel departments to enhance the guest experience.
Uphold professional phone etiquette when handling incoming calls and inquiries.
Experience
Previous experience in hospitality management or customer service is preferred.
Familiarity with front desk operations in a hotel setting is advantageous.
Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
Proficiency in using phone systems and basic computer applications relevant to hotel management.
Strong interpersonal skills with an emphasis on providing excellent customer service.
ChoiceAdvantage Experience 4+ years
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.00 – $17.00 per hour
Benefits:
Employee discount
Flexible schedule
Free parking
Paid time off
Schedule:
8 hour shift
Evening shift
Holidays
Monday to Friday
Rotating weekends
Work Location: In person
Title: Hotel Front Desk Agent
Company: Comfort Inn & Suites
Location: Madison, WI
Category:
