Overview
Hotel Front Desk Agent /Hampton Inn & Suites Jobs in Frederick, MD at Hampton Inn & Suites Frederick/Ft. Detrick
Full Job Description
Job description
The Hampton Inn and Suites Frederick/Fort Detrick, a Cohenterprises owned and operated property, is seeking experienced Front Desk Agents to join our team of dynamic, and diverse professionals! The ideal candidate for this position is detail-oriented, reliable, and is dedicated to providing an exceptional guest experience.
Job Overview
Greet and register guests, provide prompt and courteous service, and close guest accounts upon completion of the hotel stay to meet Cohenterprises’ standards of excellence.
Essential Job Functions
Greet customers with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
Complete the registration process by imputing and retrieving information from a computer system, confirming pertinent information including the number of guests and room rate. Promote brand marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms using the computer.
Answer phones in a prompt and courteous manner using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
Close guest accounts at the time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowance.
Field guest complaints, conducting thorough research to develop the most effective solutions, and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Required Skills and Abilities
Must have the ability to communicate in English.
Maintain a professional appearance and manner at all times.
The ability to communicate well with guests.
Must be willing to pitch in and help co-workers with their job duties and be a team player
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tack, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Ability to stand for long periods and move throughout front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Job Types: Full-time, Part-time
Expected hours: 24 – 32 per week
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Rotating weekends
Work Location: I…
Title: Hotel Front Desk Agent /Hampton Inn & Suites
Company: Hampton Inn & Suites Frederick/Ft. Detrick
Location: Frederick, MD
Category:
