Overview
Hotel Front Desk Associate Jobs in San Antonio, TX at Alza Hospitality
Full Job Description
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Multilingual abilities are a plus, as we cater to a diverse clientele.
Duties
Greet and welcome guests upon arrival with a friendly demeanor.
Manage front desk operations including check-in and check-out processes.
Handle guest inquiries, requests, and complaints promptly and effectively.
Perform night audit duties as required, ensuring accurate financial reporting.
Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
Operate phone systems with professionalism and clear phone etiquette.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Process reservations and manage room assignments efficiently.
Uphold hotel policies and procedures while maintaining a high standard of guest service.
Requirements
Previous experience in front desk operations or hotel management is preferred.
Strong customer service skills with the ability to handle difficult situations gracefully.
Proficiency in phone systems and excellent phone etiquette.
Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
Ability to work flexible hours including nights, weekends, and holidays as needed.
Strong organizational skills with attention to detail in managing guest accounts.
A positive attitude and the ability to work well under pressure in a team environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $14.00 – $15.00 per hour
Schedule:
Evening shift
Holidays
Morning shift
Ability to Commute:
San Antonio, TX 78209 (Required)
Ability to Relocate:
San Antonio, TX 78209: Relocate before starting work (Required)
Work Location: In person
Title: Hotel Front Desk Associate
Company: Alza Hospitality
Location: San Antonio, TX
Category:
