Overview
Hotel Front Desk Manager Jobs in Panama City, FL at Royal American Hospitality
Full Job Description
Established hotel seeking an experienced full-time Front Desk Manager for a 320 room hotel located directly on Panama City Beach. Hotel Experience Required.
Compensation:
Company paid health benefits, life insurance, and Long Term Disability
Dental, Vision, Short Term Disability, Ancillary products offered
401(k) matching contribution
Twelve (12) paid holidays
Three (3) weeks Paid Time Off (PTO) in the first year
Tuition reimbursement programs and annual scholarship program
Job Duties:
Ensure guest service standards of the guest arrival, departure and any other guest contact experience are met through optimal training, staffing and supervision of labor
Ensure efficient guest registration, check out, guest service and telephone service
Prepare forecasts and reports and assist in the development of the room’s budget
Monitor and maintain the front office systems and equipment to ensure their optimum performance
Develop and implement controls for expense management
Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members
Ensure timely completion of performance appraisals
Communication both verbally and in writing to provide clear direction to staff
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
Ensure compliance of front office, guest service and PBX standard operating procedures and policies
Regular attendance in weekly meetings
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues
Requirements:
Experience in Front Desk, preferably in a supervisory role
Proficient with PMS systems and ability to adapt to multiple systems
Able to handle cash and credit transactions
Knowledge of hotel operations; including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting and hospitality law
Must be able to work evenings, weekends and holidays and perform MOD duties as assigned
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Free parking
Health insurance
Life insurance
Paid jury duty
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Holidays
On call
Weekends as needed
Work Location: In person
Title: Hotel Front Desk Manager
Company: Royal American Hospitality
Location: Panama City, FL
Category:
