Overview
Hotel Front Desk Jobs in Springdale, OH at Home 2 Suites
Hotel Front Desk Agent
We are seeking a warm, professional, and guest‑focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming environment and ensuring a smooth, enjoyable stay. If you enjoy helping people, staying organized, and working in a fast‑paced hospitality setting, we’d love to meet you.
Key Responsibilities
- Manage guest reservations and coordinate with the reservation center as needed.
- Check guests in and out, process payments, and follow all established front desk procedures.
- Greet and register guests promptly while using up‑selling techniques to maximize room revenue.
- Maintain confidentiality and handle sensitive guest information with professionalism and integrity.
- Answer and route incoming calls courteously, ensuring accurate and timely message delivery.
- Promote hotel amenities, services, and local attractions to enhance the guest experience.
- Address minor guest concerns promptly and escalate significant issues to management when necessary.
- Respond quickly to guest requests and follow up to ensure complete satisfaction.
- Complete daily front desk documentation, including cash handling, postings, and required reports.
- Maintain a polished, professional appearance and uphold all company policies and procedures.
- Perform additional duties as assigned by the supervisor or management.
Qualifications
- Previous customer service or hospitality experience preferred, but not required.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast‑paced environment.
- Comfortable using computers and hotel management systems (training provided).
- Reliable, punctual, and committed to delivering excellent guest service.
Benefits
We proudly offer a supportive work environment and a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Flexible Shifts (morning, evening, overnight options)
- Paid Vacation
- Employee Discounts on hotel stays
- Opportunities for Growth within the company
- Supportive Team Culture and ongoing training
Why Join Us?
You’ll be part of a friendly, service‑driven team that values professionalism, teamwork, and creating memorable guest experiences. We believe in supporting our employees, offering flexibility, and providing opportunities to grow within the hospitality industry.
Pay: $14.00 – $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer Service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Springdale, OH 45246 (Required)
Work Location: In person
Title: Hotel Front Desk
Company: Home 2 Suites
Location: Springdale, OH
Category:
