Overview
Hotel Guest Service Representative – Front Desk Agent Jobs in Baltimore, MD at Days Inn Inner Harbor
Full Job Description
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Days Inn Inner Harbor is looking for the right candidate. If this sounds like you and you are ready to set your self apart from others, we are ready for you to join our team. As a growing hospitality company, we are looking for an experienced Guest Service Representative. This position needs to be passionate about the job and willing to work hard and understand the concept of “all hands-on deck” type of atmosphere. The ideal candidate must be a team player that is willing to go above and beyond.
Requirements:
Greet guest and offer to assist with their needs
Register and assign guests to hotel rooms
Establish method of payment and verify credit
Make and confirm reservations
Compute bills, collect payments, and make change for guests
Transmit and receive messages, using telephones or PMS system
Respond to guest requests in a timely manner
Receive and resolve guest complaints, elevating to supervisor if necessary
Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction
Practice safe work habits, wear protective safety equipment and following Choice standards
Must be able to stand for 8 hour shifts
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
Ensure overall guest satisfaction
Perform other duties as requested by management
Experience:
Hotel/Hospitality Experience Preferred
High School diploma or equivalent required
Previous customer service experience required
Knowledge of PMS systems preferred.
Work schedule varies and may include working on holidays, weekends and alternate shifts. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, or crouching.
Benefits
Paid Health Insurance and Paid Time Off after Probationary Period
Title: Hotel Guest Service Representative – Front Desk Agent
Company: Days Inn Inner Harbor
Location: Baltimore, MD
Category:
