Overview
Housing Administrator, Customer Service/HelpDesk Jobs in Sutton, England, UK at i-Jobs
Job Opportunity:
Repairs Administrator (Temporary)
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Position:
Repairs Administrator
Contract:
Temporary, 3 Month contract
Possibility of Extension:
Yes, based on performance
Pay Rate: £15.18 per hour (PAYE)
Working Hours:
37.5 hours per week, Monday to Friday, 08:45 – 17:00
Location:
SM1 4LE
JobPurpose:
The position is for an experienced Customer Experience Specialist and consists of answering two busy call queues, (
Customer Care
and Repairs) and involves triaging Housing Management enquiries, repairs calls and logging the repair, managing busy email inboxes and undertaking admin tasks.
Key Responsibilities:
The day-to-day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections.
Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels.
Analyse
customer satisfaction
rates and make recommendations to ensure that Targets are achieved.
Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems.
Qualifications and
Experience:
Experience in delivering high-
quality customer service
across multiple channels;
Phone, E-mail, chat, social media etc
Excellent listening skills, analysis of customer needs and applying appropriate resolution
Good written and oral communications
A proactive approach to responding to customer needs and expectations
Be able to work as an individual and as a member of a team
Have excellent organisational skills with the ability to prioritise workloads to meet customer’s needs.
Empathetic
Use of NEC (Northgate) or equivalent
Outcome focused
Disclaimer:
By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with
respect
of the vacancy you’re applying
Title: Housing Administrator, Customer Service/HelpDesk
Company: i-Jobs
Location: Sutton, England, UK
Category: Customer Service/HelpDesk, Administrative/Clerical
