Overview
Information Technology Help Desk Support Jobs in Federal Territory of Kuala Lumpur, Malaysia at Devloit
Title: Information Technology Help Desk Support
Company: Devloit
Location: Federal Territory of Kuala Lumpur, Malaysia
ASAP JOINERS
18 Aug Joining
1 Year Contract
Rotational shift
Scope of Service for Service Desk
· Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.
· Accept and respond to all IT related incidents and requests.
· Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.
· Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.
· End user will be informed of the estimated time whereby his/her ticket will be attended to.
· Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team.
