Overview
Information Technology Operations Specialist Jobs in Kota Tangerang Selatan, Banten, Indonesia at Kanara
Title: Information Technology Operations Specialist
Company: Kanara
Location: Kota Tangerang Selatan, Banten, Indonesia
About Kanara
Kanara is a fast-growing consumer goods company building purpose-driven brands that support healthier families across Indonesia. Our portfolio includes GENTLY Baby, GENTLY, and JoyMeal brands dedicated to baby care, personal care, and children’s nutrition with a commitment to quality, innovation, and meaningful impact. Founded with the belief that better products create better lives, Kanara continues to develop trusted solutions that are safe, effective, and accessible for millions of Indonesian families.
About the Role
You’ll own the full IT asset lifecycle, procurement, deployment, maintenance, and eventually disposal, and be the first and most reliable point of contact when someone’s device, account, or access isn’t working the way it should. Onboarding and offboarding, Google Workspace, VPN, printers, licenses: if it touches an employee’s ability to do their job, it’s yours to keep running.
You’ll also be the person who keeps the lights on at the infrastructure level: office networks, NAS, local servers, VPN, CCTV, and access control across every location, including new office and warehouse setups as the business expands.
Beyond the day-to-day, you’ll run access and identity management for the company: finding out what access each role actually needs by talking to department heads, proposing a clear access matrix, and executing the grants and revokes once system owners sign off. You’ll also run the security awareness programs that keep the whole company safer. One thing this role doesn’t own: the business applications themselves. ERP/Odoo, WMS, CRM, and the website each have their own owner elsewhere in the business, your job is making sure the infrastructure and access underneath them never gets in the way.
What We’re Looking For
- Hands-on experience managing IT assets end to end, procurement, inventory, deployment, and disposal
- Comfortable configuring and troubleshooting laptops, desktops, and mobile devices across a mixed environment
- Experience administering Google Workspace, email, VPN, and company-wide application access
- Working knowledge of office networking, internet, Wi-Fi, routers, switches, and infrastructure like NAS, local servers, CCTV, and access control
- Comfortable running an access/identity discovery process — talking to department heads to define who needs what, and executing access changes once approved
- A patient, clear communicator who can train non-technical staff without making them feel dumb for asking
- Self-sufficient, able to run IT operations for the company without a large team behind you
- Bonus: exposure to AWS/GCP, Windows/Linux server administration, or ISO 27001 security practices
What You Will Do
IT Asset & End User Management
- Manage the full IT asset lifecycle: procurement, inventory, deployment, maintenance, and disposal
- Execute IT onboarding and offboarding, devices, accounts, application access, and permissions
- Configure and maintain laptops, desktops, and mobile devices, and install/maintain software
- Administer Google Workspace, email, VPN, and company-wide application access
- Provide end-user technical support and troubleshooting, including printers and other peripherals
- Manage software licenses, subscriptions, renewals, and IT procurement requests
- Coordinate with HR/GA and vendors on onboarding, offboarding, and asset management
IT Infrastructure & Workplace Technology
- Maintain office network infrastructure, internet, Wi-Fi, routers, switches
- Monitor and maintain NAS, local servers, VPN, CCTV, and access control systems
- Perform preventive maintenance and ongoing infrastructure monitoring
- Support office setup, warehouse setup, branch expansion, and new internet installation
- Coordinate infrastructure-related vendor activities on-site (ISP, network installer, CCTV/access control provider)
Access Governance & Security Operations
- Run access/identity discovery: interview department heads to map who needs access to what, and propose a draft access matrix for review
- Execute access provisioning and deprovisioning (grant/revoke) across business applications, based on approvals from each system’s owner
- Run Security Awareness Training and Phishing Simulation programs
- Maintain IT documentation, SOPs, and operational records
- Recommend improvements to IT operations and user experience
