Overview
Information Technology Support Specialist Jobs in Dubai, Dubai, United Arab Emirates at JOLAHA – THE WEAVER
Title: Information Technology Support Specialist
Company: JOLAHA – THE WEAVER
Location: Dubai, Dubai, United Arab Emirates
About Jolaha – The Weaver
Our cutting-edge ERP Portal meticulously crafted to seamlessly integrate and simplify your organization's intricate software ecosystem. From managing resources and optimizing workflows to enhancing decision-making with insightful analytics, Jolaha empowers your business to easily navigate complexities. Join us as we embark on this transformative journey with Jolaha, setting new standards in ERP excellence, one thread at a time.
Job Summary
We are looking for a proactive and technically skilled IT Support Specialist to provide day-to-day technical support, troubleshoot hardware and software issues, and maintain the organization's IT infrastructure. The ideal candidate should have hands-on experience with Microsoft technologies, networking, printers, virtual machines, remote desktop tools, and data backup solutions.
Key Responsibilities
– Provide technical support for desktops, laptops, printers, and other IT equipment
– Configure and troubleshoot email services, including SMTP, POP, and IMAP
– Install, configure, and support Microsoft 365 applications
– Manage user accounts, licenses, and policies through the Microsoft 365 Admin Center
– Configure and troubleshoot Microsoft Exchange email services
– Install and reinstall Windows operating systems using bootable USB drives
– Configure network printers using Driver Mode, UI Mode, and IP-based installation
– Perform data backup and recovery using OneDrive and Synology NAS
– Configure and troubleshoot routers, Wi-Fi, and basic network connectivity issues
– Set up and manage virtual machines and remote desktop connections to support onsite and remote users
– Diagnose and resolve hardware, software, and network-related problems
– Maintain IT inventory and ensure timely resolution of support tickets
– Assist users with system setup, software installation, and IT-related queries
– Ensure regular system updates, antivirus protection, and data security best practices
Required Skills
– Strong understanding of SMTP, POP3, and IMAP email protocols
– Experience with Microsoft 365 Apps and Microsoft 365 Admin Center
– Knowledge of Microsoft Exchange administration
– Hands-on experience with Windows installation using bootable media
– Experience configuring printers and network devices
– Knowledge of OneDrive and Synology backup solutions
– Basic networking knowledge, including router configuration and troubleshooting
– Experience with Virtual Machines and Remote Desktop tools to support onsite and remote users
– Excellent problem-solving and communication skills
Qualifications
– Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field
– 1-3 years of experience in IT Support or Help Desk
– Freshers with relevant internship or home-country experience may also apply
– Microsoft certifications will be an added advantage
