Overview
Internal Sales Administrator to Support IT Jobs in City of Cape Town, Western Cape, South Africa at ISN
Title: Internal Sales Administrator to Support IT
Company: ISN
Location: City of Cape Town, Western Cape, South Africa
Company Description
ISN is a leading provider of Business Process Automation and Managed IT Services, dedicated to helping organizations streamline operations since 1999. By eliminating manual bottlenecks and designing efficient technology solutions, ISN transforms IT into a strategic asset for business growth. Specializing in intelligent invoice processing and seamless cloud hosting on Microsoft Azure, our mission is to enable businesses to operate with greater efficiency. At ISN, we go beyond technical support by embedding ourselves into our clients’ businesses to truly understand and support their needs.
Role Description
This is a full-time hybrid role for an Internal Sales Administrator to support the IT department, based in the City of Cape Town with opportunities for partial remote work. Responsibilities include managing client interactions, preparing sales quotes, processing orders, coordinating with internal teams, and supporting sales efforts. Additionally, the role involves maintaining and updating records, tracking sales performance, and resolving customer inquiries in a timely and professional manner.
Qualifications
- Sales Administration and Customer Service: Experience in managing client communication, preparing quotations, handling orders, and resolving customer issues effectively.
- Proficiency in IT Terminology and Processes: Basic understanding of IT systems and services, including Managed IT Services and Business Process Automation tools, is preferred.
- Organizational and Administrative Skills: Strong ability in documentation, data entry, record-keeping, and coordinating with multiple teams.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills with a customer-focused mindset.
- Technical Competence: Proficiency in Microsoft Office Suite and CRM tools; familiarity with platforms like Microsoft Azure is an advantage.
- Qualifications: A high school diploma or equivalent is required; a certificate or degree in administration, business, or IT is a plus.
- Experience: Previous experience in sales administration or IT support is beneficial.
- Adaptability: Ability to work independently in a hybrid work environment, demonstrating proactive problem-solving and a collaborative approach.
