Overview
IT Generalist (Eligible to Work in Malaysia) Jobs in Petaling Jaya, Selangor, Malaysia at Focus on the Family Malaysia
Title: IT Generalist (Eligible to Work in Malaysia)
Company: Focus on the Family Malaysia
Location: Petaling Jaya, Selangor, Malaysia
Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a hands-on and resourceful IT & Systems Lead to independently manage and strengthen FOFM’s technology environment. This role oversees IT systems, supports day-to-day technology needs, and drives practical improvements across infrastructure, CRM capabilities, digital operations, and systems integration. The ideal candidate enjoys a broad scope of responsibilities and is passionate about using technology to enable smarter, more effective ways of serving our mission.
Key Responsibilities:
1. Technical Systems & Innovation
· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
· Research, test and implement cost-effective, innovative IT/CRM tools (e.g. Fluent Forms, open-source solutions) to maximise work efficiency and impact.
2. Data Management & Security
• Design and maintain smooth data flows and integrations (e.g. Fluent Forms -> Google Sheets) for analytics and communication.
• Ensure accurate and efficient data management (recording, processing, storage, archiving, and retrieval).
• Proactively guard systems with cybersecurity policies and data-handling practices and tools (AIOWS, Wordfence, HTACCESS) to comply with all privacy standards.
• Monitor data traffic for performance and security risks, optimising systems accordingly (SiteGround, WordPress).
3. IT Administration & Operational Support
· Plan and maintain IT infrastructure for 99.5%+ uptime and minimal disruption.
· Manage software licenses, IT budgets, and procurement, prioritising cost-efficient solutions (e.g. open-source tools and life-time licenses).
· Provide hardware and software support and resolve issues within 24 hours.
· Deliver staff training on emerging technologies as and when needed.
4. Organisational Support & Culture
· Uphold and strengthen FOFM’s brand through all IT initiatives, ensuring systems support mission impact.
· Provide on-site tech support at organisational events.
· Perform additional duties as assigned by the Executive Director.
Requirements
· Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience) is an advantage.
· 3+ years in IT management, systems administration, or related roles.
· Proven record of delivering creative, practical solutions.
· Skilled in Wordpress, CRM systems (CiviCRM), and integration tools (Adaptis-iPay88, Fluent Forms).
· Familiar with cybersecurity practices and data platforms (Google Sheets, cloud services).
· Comfortable exploring and implementing cost-effective, innovative tools (open-source, automation).
Are you passionate about technology and want to help meet the growing needs of families nationwide? If yes, join the family!
To apply, please email your CV to [email protected]
