Overview
It Help Desk Clerk Jobs in Odessa, Texas, USA at El Campo ISD
Position: IT HELP DESK CLERK
Job Title:
Help Desk Clerk – Information Technology
Wage/Hour Status: Non-Exempt
Reports to: Help Desk Supervisor
Pay Grade: Clerical Pay 3
Dept. /School: Technology
Days: 227
Primary Purpose: Answer single point of contact technology phone line. Assess, prioritize and direct all calls to appropriate technology department. Record technology work orders as needed.
Qualifications:
Education/Certification:
High School Diploma/GED or Equivalent
Special Knowledge Skills:
Basic software and data entry
Attention to detail and accuracy
Customer service
Experience:
Two years’ clerical or assistant experience
Customer service
Data entry
Major
Responsibilities and Duties:
Possess professional appearance and demeanor
Ability to interact professionally with staff
Ability to handle heavy call volumes
Identify and escalate service requests promptly and appropriately
Create and assign work orders for technicians with documentation to support issue
Perform other duties as assigned
Working Conditions:
Ability to sit for prolonged periods of time. Maintain emotional control under stress. Ability to lift, carry or move up to 40 lbs. Must also have reliable transportation.
Mental Demands/Physical Demands/Environmental Factors:
Maintain emotional control under stress. Frequent district wide and statewide travel; occasional prolonged or irregular hours. Work in warehouse and office environment. In addition, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper safety precautions.
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
Signature Date
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Title: It Help Desk Clerk
Company: El Campo ISD
Location: Odessa, Texas, USA
Category: Administrative/Clerical
