Overview
IT Supervisor Jobs in Phnom Penh, Cambodia at ON Mart Cambodia
Title: IT Supervisor
Company: ON Mart Cambodia
Location: Phnom Penh, Cambodia
Job Summary:
The IT Supervisor is responsible for ensuring stable and efficient IT operations across ON MART stores and head office. This role supports POS systems, network infrastructure, CCTV, IT equipment, user access, and technical support while ensuring IT readiness for new store openings and business expansion.
Job Responsibilities:
IT Operations & Support
- Provide daily IT support for stores and head office users.
- Troubleshoot and resolve hardware, software, POS, network, and system issues.
- Monitor IT incidents and ensure timely resolution within service standards.
- Maintain IT documentation, issue logs, and support records.
Store Systems & Infrastructure
- Manage POS systems, printers, barcode scanners, payment devices, and store technology.
- Maintain network infrastructure including internet, Wi-Fi, routers, and switches.
- Support CCTV systems and ensure proper operation of security equipment.
- Coordinate equipment installation, maintenance, replacement, and upgrades.
New Store Opening Support
- Prepare and implement IT setup for new store openings.
- Ensure all IT equipment and systems are installed, tested, and operational before launch.
- Conduct store IT readiness checks and provide opening support.
IT Asset & Vendor Management
- Maintain accurate IT asset records, warranties, and equipment allocation.
- Coordinate with vendors, service providers, and suppliers for technical support and maintenance.
- Monitor vendor performance and follow up on outstanding issues.
Security & User Management
- Manage system user access and permissions.
- Maintain basic IT security controls and safeguard company systems and data.
- Provide IT training and guidance to store and office users.
Reporting
- Prepare regular IT operational reports and improvement recommendations.
- Perform other tasks as assigned.
