Junior Production Support

Overview

Junior Production Support Jobs in Cyberjaya, Selangor, Malaysia at Accenture Southeast Asia

Title: Junior Production Support

Company: Accenture Southeast Asia

Location: Cyberjaya, Selangor, Malaysia

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Job Title: Jr. Production Support (AS400)

Domain: Core Banking

Sub-Domain: L3 Support

Experience Level: Junior (3–5 Years)

Location: Kuala Lumpur

Job Summary:

We are seeking a Junior Developer with 3–5 years of experience to provide L3 application support for Investments & Wealth Management systems within a Core Banking environment. The role involves production support, incident resolution, root cause analysis, application enhancements, and collaboration with business and technology teams. The candidate should possess strong .NET and MS SQL development skills, along with exposure to DevOps practices and Wealth Management/Investment Advisory processes.

Key Responsibilities:

Provide L3 support for Investments & Wealth Management applications.

Investigate, troubleshoot, and resolve production incidents and application issues.

Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.

Develop, maintain, and enhance application components using .NET technologies.

Write, optimize, and troubleshoot SQL queries, stored procedures, and database objects in MS SQL Server.

Support application deployments, releases, and environment management activities.

Collaborate with business users, support teams, and project stakeholders to resolve issues and deliver enhancements.

Monitor application performance and ensure system stability and availability.

Participate in DevOps activities, including CI/CD pipeline support and release automation.

Maintain technical documentation, support procedures, and knowledge repositories.

Required Skills:

3–5 years of experience in application development and support.

Strong hands-on experience in .NET (C#/.NET Framework/.NET Core).

Proficiency in MS SQL Server, including query writing, stored procedures, and performance tuning.

Experience in L3 production support, incident management, and problem resolution.

Knowledge of Investments, Wealth Management, or Investment Advisory business processes.

Understanding of DevOps practices, CI/CD pipelines, and source control tools (Git, Azure DevOps, Bitbucket, etc.).

Experience working in Windows/Open Systems environments.

Strong analytical, troubleshooting, and communication skills.

Ability to work in a fast-paced production support environment.

Nice-to-Have Skills:

Experience with Azure DevOps or similar DevOps platforms.

Knowledge of REST APIs and integration services.

Familiarity with Agile and Scrum methodologies.

Exposure to application monitoring and logging tools.

Understanding of ITIL processes and service management practices.

Experience with cloud platforms such as Azure.

Exposure to financial products such as mutual funds, equities, bonds, and portfolio management solutions.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.