Overview
Lead Analyst, Command Centre Operation (Shift) Jobs in Federal Territory of Kuala Lumpur, Malaysia at AIA Digital+
Title: Lead Analyst, Command Centre Operation (Shift)
Company: AIA Digital+
Location: Federal Territory of Kuala Lumpur, Malaysia
Position Objective:
With respect to multiple technology knowledge
• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year.
Roles and Responsibilities:
Application Monitoring
• Perform continuous monitoring of applications to ensure optimal performance and resolve issues promptly.
Batch Management
• Execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors that may occur.
Patching Management
• Implement and manage patching processes, ensuring systems are up-to-date and secure.
Change Management Execution
• Execute change management procedures, ensuring changes are implemented smoothly and documented accurately.
Incident Management Support
• Assist with incident management by diagnosing issues, providing solutions, and escalating as necessary.
Level 1 Technical Support
• Provide first-level technical support to internal teams and users, resolving issues efficiently and effectively.
Network Monitoring
• Monitor network performance, troubleshoot issues, and ensure network integrity and security
Minimum Job Requirements:
Relevant Experience:
• Minimum of 3 years of experience in IT support roles, with a strong focus on system operations.
OR
• An equivalent combination of qualifications and relevant experience.
Education:
• Bachelor’s degree holder of university on Information Technology or related discipline
• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus
Technical Skills:
• Proficiency in application monitoring tools, batch processing systems, patch management, and network monitoring tools.
• Strong analytical skills with the ability to troubleshoot and resolve technical issues under pressure.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders.
Working Conditions
• Shift Work – This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.
