Overview
Leasing Coordinator Jobs in Indonesia at CS Outsource
Title: Leasing Coordinator
Company: CS Outsource
Location: Indonesia
Job Overview
We are looking for a motivated and detail-oriented Leasing Specialist to manage the leasing process from initial prospect inquiry through move-in. The ideal candidate will have strong communication and organizational skills, experience in residential real estate or property management, and the ability to effectively convert leads into qualified tenants.
Key Responsibilities
- Respond promptly to prospective tenant inquiries via phone, email, SMS, and leasing platforms.
- Qualify prospective tenants based on property requirements, rental criteria, and availability.
- Schedule and coordinate property showings, virtual tours, and follow-ups.
- Conduct property tours and clearly communicate property features, pricing, policies, and lease terms.
- Manage leasing leads through the CRM and maintain accurate records of prospect interactions.
- Follow up consistently with prospects to maximize lead conversion and occupancy.
- Process rental applications and coordinate screening, verification, and required documentation.
- Prepare and coordinate lease agreements, renewals, and move-in documentation.
- Communicate with applicants, tenants, property managers, and internal teams throughout the leasing process.
- Coordinate move-in dates, deposits, utilities, keys, and other onboarding requirements.
- Monitor available units and ensure listings have accurate pricing, photos, descriptions, and availability.
- Assist with lease renewals and identify opportunities to reduce vacancy and improve retention.
- Ensure leasing activities comply with company policies and applicable fair housing and rental regulations.
- Provide regular updates and reports on leads, applications, conversions, occupancy, and leasing performance.
Requirements
- 2+ years of experience in leasing, property management, real estate, or a related field.
- Strong understanding of the residential leasing process.
- Excellent written and verbal English communication skills.
- Strong sales, negotiation, and customer service abilities.
- Highly organized with excellent follow-up and time-management skills.
- Comfortable handling multiple prospects and applications simultaneously.
- Experience with CRM, property management, or leasing software.
- Proficiency with Google Workspace, Microsoft Office, or similar productivity tools.
- Ability to work independently in a remote or fast-paced environment.
- Knowledge of fair housing regulations and local leasing requirements is preferred.
Preferred Experience
- Experience with platforms such as AppFolio, Buildium, Propertyware, Yardi, Rent Manager, or similar PMS/CRM systems.
- Experience managing online rental listings and lead-generation platforms.
- Previous experience working with U.S. residential properties.
- Strong understanding of leasing KPIs such as lead-to-tour, tour-to-application, application-to-lease, and occupancy rates.
Key Performance Indicators (KPIs)
- Lead response time
- Lead-to-showing conversion
- Showing-to-application conversion
- Application-to-lease conversion
- Occupancy and vacancy rates
- Lease renewal rate
- Prospect follow-up completion
- Overall leasing revenue and performance
