Overview
Legal Secretary/Client Intake Jobs in Cranberry Township, PA at Benjamin Levine Law, LLC
Job Posting: Legal Secretary – New Client Intake and Client Relations
Benjamin Levine Law, LLC – Cranberry Twp., PA
About Us:
Benjamin Levine Law is a small, client-centered law firm focused on personal injury and criminal defense. We take pride in our hands-on approach, working closely with clients to achieve justice and peace of mind. Our tight-knit team is looking for a dedicated Legal Secretary to join us in making a difference.
Job Overview:
We are seeking a highly organized Legal Secretary to provide essential administrative support while also handling new client intake. This role is critical to our small firm, requiring strong multitasking abilities, a kind, professional demeanor, and a genuine desire to assist clients facing challenging situations.
Key Responsibilities:
– Administrative Support:
– Draft and format legal documents, such as basic pleadings, motions, and letters.
– Assist in managing attorney schedules, including court appearances, depositions, and client meetings.
– Organize and maintain new client files, ensuring confidentiality and accuracy.
– Answer phones, respond to emails, and manage general inquiries.
– Assist with invoicing and tracking client payments.
– New Client Intake:
– Serve as the first point of contact for new clients, providing a compassionate and professional experience.
– Conduct initial phone or in-person screenings to collect case details for personal injury or criminal defense matters.
– Accurately enter client information into our case management system.
– Coordinate initial consultations with attorneys and follow up to ensure client needs are met.
– Handle sensitive client interactions efficiently and with empathy and professionalism.
-Client Relations:
-Regularly follow up with clients to provide case updates and ensure they feel supported throughout their legal process.
-Collect and document client feedback after case milestones to improve service quality.
-Respond promptly to client inquiries, addressing concerns with patience and professionalism.
-Maintain a client contact log to track interactions and ensure timely communication.
-Assist in creating client satisfaction surveys and compiling responses for attorney review.
Qualifications:
– High school diploma or equivalent; paralegal certification or associate’s degree a plus.
– 2+ years of experience as a legal secretary or in an administrative role, ideally in personal injury or criminal defense.
– Familiarity with client intake processes and/or customer service experience is required.
– Proficient in Microsoft Office (Word, Excel, Outlook) and case management tools (e.g., MyCase, Clio).
– Excellent verbal and written communication skills.
– Strong organizational skills with the ability to juggle multiple tasks in a fast-paced environment.
– Discretion and sensitivity when handling confidential or emotional matters.
– Warm, approachable personality to build trust with clients.
Benefits:
– Competitive salary ($40,000-$50,000/yr) with opportunities for growth.
– Health insurance and paid time off.
– Friendly, supportive team environment.
– Chance to make a meaningful impact in a small firm.
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
Benefits:
Free parking
Health insurance
Opportunities for advancement
Paid sick time
Paid time off
Schedule:
Monday to Friday
Work Location: In person
Title: Legal Secretary/Client Intake
Company: Benjamin Levine Law, LLC
Location: Cranberry Township, PA
Category:
