Overview
Mail Operations Clerk Jobs in Baltimore, Maryland, USA at ClearOne Advantage, LLC
Job Title:
Mail Operations Clerk
Reports to:
Director of Operations
Department:
Client Success
Job Function:
Customer Service
Location:
Baltimore, MD
Job Description
Financial Responsibilities:
Does not have Financial Budget Responsibility
Leadership Accountability:
Individual Contributor (Does not have direct reports)
Decision Making:
Decision typically impacts at function level
Interactions:
Interacts internal and externally with managers and above at the department level
Summary
The Mail Operations Clerk plays a key role in supporting the operations of afast-paceddebt settlement company. This role is responsible for managing both inbound and outbound mail efficiently, along with other day-to-day mailroom duties. The position ensures that critical documents and communications are processed, organized, and delivered accurately to internal and external recipients. This position is under direct supervision of the Director of Operations.
This position is on site. Must be able and willing to work in person in Baltimore, MD.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Inbound Mail Management
Receive, sort, shred, and distribute incoming mail, including but not limited to checks, settlement documents, legal notices, and client and internal correspondence.
Open, scan, and upload relevant documents into company systems accurately and in a timely manner.
Maintain detailed records of received mail, logging key details into appropriate tracking tools or software.
Ensure mail is routed to the correct departments or individuals with attention to urgency and confidentiality.
Outbound Mail Management
Prepare and process outbound mail, including but not limited to, payment confirmations, client agreements, 1099-C IRS forms, and other requested communications.
Fold, insert, and seal documents for mailing.
Coordinate with vendors and couriers for large mailings, ensuring timely dispatch.
Maintain records of all outgoing mail, including postage usage and delivery confirmations when applicable.
General Mail Room Duties
Operate mailroom equipment and resources provided.
Monitor and manage mailroom supplies (envelopes, paper, postage, etc.) and reorder as needed.
Support special mail projects, including bulk mailings and high-priority client communications.
Maintain an organized and clean mailroom environment.
Assist as needed with document handling or other departmental administrative tasks. This could include emailcommunicationprojects and others as assigned.
Required Skills/Abilities:
Organizational Skills:
Ability to manage a high volume of mail efficiently while prioritizing urgent tasks.
Communication Skills:
Clear verbal and writtencommunicationwhen interacting with internal teams and external partners.
Confidentiality:
Commitment to handling sensitive financial and legal documents with discretion.
Time Management:
Ability to meet deadlines in afast-paced environment.
Adaptability:
Flexibilityto handle unexpected mail volumes or urgent requests.
Have reliable transportation to and from work 5 days a week.
High school diploma or equivalent.
Prior experience in a mailroom, administrative, or office support role preferred.
Strongattention to detailand ability to maintain accuracy while working with time-sensitive tasks.
Basic to mid-level proficiency in Microsoft Office (Word, Excel, Ou…
Title: Mail Operations Clerk
Company: ClearOne Advantage, LLC
Location: Baltimore, Maryland, USA
Category: Administrative/Clerical, Customer Service/HelpDesk
