Management Support Team Administrator

Overview

Management Support Team Administrator Jobs in Norwich, UK at Norfolk and Suffolk NHS Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Job overview

An exciting opportunity has arisen for a forward-thinking Management Support Administrator to support the Central Locality Perinatal Senior Leadership Team based at Hellesdon Hospital. The team manages and oversees clinical services, supporting service users and their families and carers with their Mental Health.

The successful applicant will work closely with other experienced administrators in an established team. You should be able to prioritise your work effectively, be forward thinking and have excellent communication skills. The ability to work both independently and as part of a team is essential. Experience of working within the NHS is advantageous but full training will be given.

You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Main duties of the job

This role will predominantly support the Senior Leadership Team; however, responsibilities may change dependent on service need. Main duties include:

• Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
• Effective diary management for team members to include appointments, meetings and regular commitments to assist in organising the workload.
• Use electronic systems to input and access information as required by the management team.
• Attend and contribute to internal and external meetings relevant to the post, including minute taking.
• Deal with correspondence and communication liaising, prioritising and coordinating with the team.
• Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

General administrative duties will also be undertaken to support the wider Service Business Support Team and will include, but not be limited to, minuting of meetings, diary management, recruitment, using Oracle and liaising with other teams and agencies as necessary.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team that values learning and development. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Benefits

Some of the benefits you can expect:

• A comprehensive in-house and external training programme.
• Career progression.
• Starting annual leave of 27 days per annum, increasing to 33 days per annum based on length of service (plus paid bank holidays).
• NHS discounts and many more.

Person specification Qualifications

• Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
• NVQ 3 Business Administration or equivalent or working towards.
• NVQ 2 Customer Services or working towards.

Experience

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
• Working on own initiative with minimal supervision.
• Ability to work with senior members of staff.
• Working under pressure.

Skills

• Excellent articulate communication skills.
• Ability to co‑ordinate and prioritise management diaries.
• ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.

Knowledge

• Maintaining administrative / secretarial systems.
• Working knowledge of Microsoft packages or…

Title: Management Support Team Administrator

Company: Norfolk and Suffolk NHS Foundation Trust

Location: Norwich, UK

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