Overview
Manager, Training & Development Jobs in Melbourne, FL at Christian Care Ministry
The range for this role is $73,000 to $99,500
Actual base pay will be determined based on a successful candidate’s work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 10% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.
Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office.
The Mission
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.
The Team
Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.
The Job
Christian Care Ministry is seeking a passionate and strategic Manager of Training and Development to lead a high-impact team dedicated to empowering employees with the knowledge and tools they need to serve our Medi-Share members with excellence.
In this role, you’ll oversee the development of thorough and accurate process documentation as well as lead the design of effective, performance-driven learning experiences that support our mission of healthcare sharing within the Christian community. You’ll collaborate with internal departments to ensure training aligns with operational goals and equips staff to guide Members through complex healthcare decisions with clarity and compassion.
This role focuses primarily on maintaining accurate process documentation, overseeing instructional design efforts, tracking learner progress through our Learning Management System, and fostering a culture of continuous growth through leadership and career development programs. Your leadership will be instrumental in building a learning culture that drives operational excellence and enhances the Member experience.
If you’re a collaborative leader with a passion for learning, development, and mission-driven work, we’d love to hear from you.
Essential Job Duties & Responsibilities
Identify training and performance support needs throughout CCM by guiding team’s process of meeting with departmental stakeholders to assess business needs, conducting of front-end analyses, and preparation of recommendations for appropriate solutions to support needs
Work closely with Director of T&D and other T&D leadership team member(s) to strategize holistic skills-based training and career- or leadership-development learning initiatives
Promote a strongly collaborative team environment with an emphasis on leveraging consultative techniques to build effective partner relationships focused on meeting client needs
Partner with Human Resources (HR) team members to ensure employees have engaging New Employee Orientations, targeted onboarding training programs, applicable compliance training, and other effective HR-related or required training.
Oversee the design, development and implementation of best-in-class performance-focused learning materials; including written, interactive, print, video, and knowledge base content.
Create roadmaps to standardize training amongst departments to ensure the best experience for employees, members, providers, and business partners
Lead and mentor staff to improve skillset and career potential by promoting a strong growth and learning culture within T&D
Develop and maintain an auxiliary trainer program to support agile learning needs of business units to ensure delivery of quality instruction in alignment with T&D curriculum and facilitation standards
Create and maintain training programs to meet the current operational needs of the ministry based on set criteria to include survey feedback from attendees, reported performance metrics from Quality Assurance (QA), and other identified means
Evaluate learning programs and instructor effectiveness through the collection of data and feedback from a variety of internal and external customers using established tools, assessment of effectiveness based on established quality standards, identification of areas of improvement based on feedback, and implementation of changes as necessary
Support multiple simultaneous training and performance support projects and events.
Use excellent presentation and communication skills to convey complex ideas and recommendations in a clear and articulate manner to employees of all levels
Champion change and effectively manage the implementation of new ideas
Complete performance reviews, co-create development plans for team members, and empower achievement of development plans through coaching support
Develop and maintain appropriate course revision standards to ensure materials remain up-to-date with relevant information
Oversee activities of team members as they liaison with business units and offer them support as needed to maintain healthy client relationships.
Research and propose innovative solutions to instructional software (learning management system, knowledge base system, content libraries, quizzing software, etc.) by establishing effective business cases and overseeing long-term implementation of chosen systems with appropriate governance.
Contribute to the exercise and expression of the Ministry’s Christian beliefs
All other duties as assigned
Essential Skills & Abilities
Proven expertise using instructional methods and training techniques, including curriculum design principles and blended learning strategies
Expertise and application in Adult Learning Theory
Demonstrated competence in leveraging a consultative approach to deliver successful solutions to clients and/or internal customers
Core Competencies/Demonstrable Behaviors
Collaborates—Building partnerships and working collaboratively with others to meet shared objectives.
Drives results—Consistently achieving results, even under tough circumstances.
Communicates effectively—Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Plans and aligns—Planning and prioritizing work to meet commitments aligned with organizational goals.
Interpersonal Savvy – Relates openly and comfortably with a diverse group of people.
Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.
Manages complexity—Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Tech savvy—Anticipating and adopting innovations in business-building digital and technology applications.
Education and/or Experience
BA/BS degree in Business, Education, Communications, Psychology, Instructional Design, Organizational Development, or similar relevant field.
Master’s degree preferred.
Certification in project management, instructional design, knowledge base management, corporate training, or change management preferred.
Minimum of 3-5 years’ experience managing a team of functional specialists/trainers.
Minimum 3-5 years’ working in a corporate learning environment
Supervisory Responsibilities
Manage a team of multidisciplinary T&D professionals.
Responsible for goal setting, performance appraising, mentoring, coaching, and leading a team of professional employees
Incentives & Benefits
We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
100% paid Medical for employees/99% for family
Generous employer Health Savings Account (HSA) contributions
Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
6 weeks of paid parental leave (for both mom and dad)
Dental – two plans to choose from
Vision
Short-term Disability
Accident, Critical Illness, Hospital Indemnity
401(k) – up to 4% match on ROTH or Traditional contributions
Generous paid-time off and 11 paid holidays
Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
Employee Assistance Program including no cost, in-person mental health visits and employee discounts
Monetary Anniversary Awards Program
Monetary Birthday Awards
Show more
Title: Manager, Training & Development
Company: Christian Care Ministry
Location: Melbourne, FL
