Overview
Medical Admin/Receptionist (Hybrid) Jobs in Melbourne, Victoria, Australia at Gastroenterology Specialist Care
Title: Medical Admin/Receptionist (Hybrid)
Company: Gastroenterology Specialist Care
Location: Melbourne, Victoria, Australia
Medical Reception/Admin – 2 roles available!!Full-Time Hybrid Role
Gastroenterology Specialist Care
Vermont South, Melbourne VIC (Hybrid)
Medical Administration (Healthcare & Medical)
Full time
$30 – $33 per hour
Permanent full-time | Genuine hybrid arrangement
We are currently seeking two fabulous team members in the Eastern Suburbs – one in the East/North East and one in the East/South East
Gastroenterology Specialist Care is looking for an experienced Medical Receptionist/Administrator to join our growing administration team.
This is a genuinely varied hybrid position combining work from home with onsite reception at our beautiful Vermont South home-base rooms and an allocated group of consulting locations.
It would suit an experienced medical administrator who enjoys being part of a connected and supportive team but is also confident working independently, managing competing priorities and taking ownership of their work.
About Gastroenterology Specialist Care
Gastroenterology Specialist Care provides professional administrative and practice support to a growing group of independent gastroenterologists.
Our beautiful rooms in Vermont South are the central home base for our administration team and specialist services. Our doctors also consult at locations across metropolitan Melbourne, Gippsland and the Bass Coast, supported by a centralised administration team working from home, at Vermont South and at allocated consulting locations.
Our model gives our administration team variety and flexibility while ensuring everyone remains connected to a shared workplace and the wider team.
We are a modern, evolving practice that values excellent patient care, teamwork, accuracy and continuous improvement.
About the role
This is a permanent full-time position of 38 hours per week, combining work from home with onsite reception at our Vermont South home base and an allocated group of consulting locations.
You will generally work from home two to three days per week, depending on the clinic roster. All administration team members are required to work onsite at Vermont South at least once per fortnight, with other onsite days worked at consulting locations within their allocated area.
Eastern and North-East position: Your clinic portfolio will primarily include Vermont South, Mitcham, Croydon, Lilydale and Healesville.
OR
Eastern and Outer-East position: Your clinic portfolio will primarily include Vermont South, Boronia, Berwick and Pakenham.
We allocate clinic portfolios geographically wherever possible to keep travel practical. Some flexibility to assist at other locations within your general area may occasionally be required.
Our operating hours are 8:00am–6:00pm Monday to Friday and 9:00am–1:00pm Saturday. Full-time hours are rostered flexibly within these operating times.
Your responsibilities
Your role will include:
- Providing professional and welcoming telephone and onsite reception
- Booking and confirming specialist consultations and endoscopy procedures
- Responding to patient enquiries by phone and email
- Coordinating specialist consulting and procedural lists
- Providing patients with relevant appointment and procedure information
- Processing payments, medical billing and outstanding accounts
- Managing incoming and outgoing correspondence and investigation results
- Liaising with doctors, hospitals, referring practices and other healthcare providers
- Maintaining accurate electronic patient records
- Managing patient recalls and follow-up systems
- Responding to patient concerns professionally and escalating them when appropriate
- Supporting patients with professionalism, patience and empathy
- Contributing to shared administration tasks and ongoing process improvements
We use Xestro practice management software, an online telephone system and Microsoft Teams to keep our geographically dispersed team connected.
About you
You are an experienced medical receptionist or administrator who takes pride in doing things accurately and following tasks through to completion.
You will bring:
- Previous experience in medical reception or healthcare administration (Essential)
- Excellent verbal and written communication skills
- A warm, professional and patient-focused manner
- Strong attention to detail
- The ability to organise and prioritise a busy workload
- Confidence managing multiple tasks and deadlines
- Strong computer literacy and the ability to learn new systems
- The initiative and self-motivation required to work effectively from home
- A collaborative approach and willingness to support your teammates
- An understanding of patient confidentiality and privacy requirements
Experience with specialist practice administration, procedure bookings, medical billing and Xestro will be highly regarded.
Essential requirements
Because onsite attendance and travel between consulting locations are important parts of this position, applicants must have:
- A current driver’s licence
- Regular access to a reliable vehicle
- Full Australian working rights
- A suitable and confidential workspace for working from home
- The ability to work full-time across our operating hours
- The flexibility to attend our Vermont South rooms and allocated consulting locations
Please note that this is a hybrid position, not a fully remote role.
What we offer
- A permanent full-time position in a growing specialist practice
- A genuine hybrid arrangement, generally including two to three work-from-home days per week
- Our beautiful Vermont South rooms as a central home base
- A geographically allocated clinic portfolio
- Variety across onsite reception and broader medical administration
- Comprehensive initial training and ongoing support
- All equipment required to work from home, including a laptop and printer/scanner
- A connected, friendly and supportive administration team
- Regular team meetings, training and social get-togethers
- The opportunity to contribute ideas and help improve the way we work
Initial training will be undertaken onsite at our Vermont South home base and at selected consulting locations alongside experienced members of our administration team.
Remuneration: $31–$33 per hour plus superannuation, depending on experience.
How to apply
Please apply through SEEK with:
- Your current résumé
- A brief cover letter outlining your relevant medical administration experience
- Confirmation that you hold a current driver’s licence and have regular access to a reliable vehicle
- Confirmation that you are comfortable working across the locations listed in this advertisement
We are looking for someone who wants to become a valued, long-term member of our team. If you are organised, capable, kind and committed to providing excellent support to patients and practitioners, we would love to hear from you.
To learn more about Gastroenterology Specialist Care, visit www.gastrosc.com.au.
https://au.seek.com/job/94338074?ref=cm-ui
