Overview
Medical Office Receptionist Jobs in Santa Cruz, CA at Laurencin Personal Physicians
Full Job Description
Join Our Team as a Medical Front Desk Receptionist!
Are you a dynamic professional with a passion for healthcare and operations? LPP is looking for a Front Desk Receptionist to join our team and play a pivotal role in ensuring exceptional patient care and smooth office management.
Who We Are
Laurencin Personal Physicians (LPP) is a concierge medical practice located in Santa Cruz, California, dedicated to providing high-quality, personalized primary care. The practice emphasizes strong patient-physician relationships, integrating advanced health technology to enhance patient care. Services include 24/7 physician access, same-day or next-day appointments, and a focus on preventive care and wellness promotion. Discover more about our practice at https://www.laurencinpp.com/
What You’ll Do
In this dual-role position, you’ll blend front desk operations expertise to provide outstanding care and service.
A typical day might include –
Answering varying phone call volumes, smoothly transitioning between peak and quieter periods
Managing and optimizing daily administrative operations of the clinic
Coordinating patient appointments, registration, and billing processes
Handling confidential patient information with discretion and in compliance with privacy laws
Coordinating with the team to ensure optimal patient care and service delivery
Preparing examination rooms, ensuring they are clean and stocked
Updating patient records and scheduling appointments
Providing patient education and support as needed
Organizing patient files and preparing for the next day
Requirements
Who You Are
You are a skilled multitasker with a passion for delivering excellent patient care and operational efficiency. You bring a mix of clinical and administrative experience, thrive in dynamic environments, and value patient-first service.
Administration
Manage patient records and enter data into electronic health systems
Facilitate patient communication, providing instructions and answering inquiries
Understanding of data entry and recordkeeping practices
Awareness of compliance and regulatory requirements in a healthcare setting
Some knowledge of healthcare systems and familiarity with healthcare terminology
What You’ll Have
Proven experience as an office coordinator or in a similar role, preferably in a Primary Care, Urgent Care or Hospital setting
Strong customer service orientation with a focus on empathetic patient care; able to work independently and effectively within a team
Capacity to work under pressure in a fast-paced, patient-facing environment
Competence in managing multiple tasks with attention to detail
Compassionate communicator with excellent interpersonal abilities.
Excellent interpersonal skills
Strong critical thinking skills, able to identify underlying problems and develop effective solutions for our patients and team members
Abilities
Able to work onsite Mon – Fri 8:00 am – 5:00 pm in our Santa Cruz office
Ability to maintain confidentiality of sensitive patient information
Able to act as a point of contact for internal and external queries from employees, vendors, and partners
Strong organizational and time-management skills.
Proficient in EPIC electronic medical records (EMR) system and office software.
Benefits
Why Join Us?
At LPP, we foster a collaborative environment that emphasizes professional growth, innovation, and exceptional patient care.
We offer:
Holistic Total Rewards – this role offers a starting hourly rate $25 to $30 per hour depending on experience. We also provide a comprehensive benefits package that includes medical, dental, and vision insurance, 401K plus match vested, as well as paid time off.
A supportive and inclusive workplace.
Title: Medical Office Receptionist
Company: Laurencin Personal Physicians
Location: Santa Cruz, CA
Category:
