Overview
Nail Salon Receptionist / Assistant Jobs in Lakeland, FL at Aura Nail House
Aura Nail House is looking for a friendly, responsible, organized, and hardworking receptionist / assistant to join our team.
This position is responsible for providing excellent customer service, managing appointments and technician turns, and helping maintain a clean, organized, and welcoming salon at all times.
Please note: This is not a desk-only receptionist position. Daily cleaning and maintaining the salon are important parts of this job.
Key Responsibilities Front Desk & Customer Service – Greet every customer in a friendly and professional manner.
– Answer phone calls and assist customers with questions.
– Schedule, confirm, reschedule, and manage appointments accurately.
– Check customers in and out efficiently.
– Help customers understand salon services and direct them to the appropriate service when needed.
– Provide excellent customer service and maintain a positive, welcoming atmosphere.
– Handle customer concerns calmly and professionally.
– Communicate customer concerns or important issues to management when necessary. Appointment & Technician Turn Management
– Manage the daily appointment schedule and help keep the salon running on time.
– Coordinate appointments and walk-in customers with available technicians.
– Manage and distribute technician turns fairly and accurately according to salon policy.
– Keep track of technician availability and service schedules.
– Communicate appointment changes, cancellations, delays, and special requests clearly with technicians.
– Help minimize customer wait times and scheduling conflicts.
– Stay organized during busy periods and prioritize tasks appropriately.
Salon Cleaning & Organization Keeping the salon clean is a required and important responsibility of this position. The Receptionist is expected to actively help maintain salon cleanliness throughout the entire shift, including:
– Sweep, vacuum, and mop floors as needed. – Clean and sanitize pedicure chairs and pedicure areas.
– Clean and maintain the restroom throughout the day.
– Wipe and sanitize the front desk, waiting area, counters, tables, and frequently touched surfaces.
– Take out trash and replace trash bags.
– Keep the reception and customer waiting areas clean and organized.
– Help with laundry and salon towels.
– Prepare hot towels and other salon supplies when needed.
– Help prepare or serve customer beverages when needed.
– Restock supplies and notify management when supplies are running low.
– Check the salon regularly throughout the day for anything that needs cleaning or attention.
– Take initiative to clean or organize an area without waiting for a manager to ask.
What We Are Looking For
We are looking for someone who is: – Friendly and professional with customers.
– Reliable, punctual, and responsible.
– Organized and able to multitask.
– Comfortable working in a busy salon environment.
– Able to communicate clearly with customers and technicians.
– Comfortable managing appointments and technician turns.
– Willing and able to perform regular cleaning duties.
– Detail-oriented and able to notice when something needs attention.
– Proactive and willing to take initiative.
– Able to prioritize tasks without constant supervision.
– Calm and professional when handling difficult customers or stressful situations.
– A team player who is willing to help wherever needed.
– Interested in a stable, long-term position.
Physical Requirements
This position requires regular standing, walking, bending, sweeping, mopping, cleaning, and light lifting associated with normal salon operations. Important This position is ideal for someone who understands that being a receptionist in a busy nail salon involves more than answering phones and scheduling appointments. The Receptionist plays an important role in the overall customer experience and is expected to help keep the salon clean, organized, professional, and running smoothly throughout the day. We are looking for someone who sees what needs to be done and takes action rather than waiting to be told.
Pay: $16.00 – $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- This receptionist position includes regular cleaning duties such as sweeping and mopping floors, cleaning restrooms, sanitizing pedicure chairs, taking out trash, and keeping the salon clean throughout the day. How do you feel about these responsibilities, and how would you make sure the salon stays clean during a busy shift?
- You are checking out a customer, the phone is ringing, another customer just walked in, and a technician is asking you about her next appointment. How would you prioritize and handle this situation?
- A customer is unhappy with her service and comes to the front desk frustrated. How would you handle the situation?
- Two technicians both believe the next walk-in customer should be their turn. How would you handle the situation while keeping things fair and professional?
- Imagine the salon is slow. There are no customers waiting and the phone is not ringing. What would you do during that time?
- Tell us about a time when you had several responsibilities at the same time. How did you stay organized and make sure everything was completed?
- What do you believe makes someone an excellent receptionist in a busy nail salon?
- Why are you interested in this receptionist position, and what are you looking for in your next job?
- Please describe your current availability, including the days and hours you are available to work. Are there any days, evenings, weekends, or times that you are regularly unavailable?
- Being on time and dependable is very important for this position. Please tell us how you make sure you arrive on time for work and how you would handle a situation where you know you may be late or unable to come to work.
Work Location: In person
Title: Nail Salon Receptionist / Assistant
Company: Aura Nail House
Location: Lakeland, FL
Category:
