Network Administrator Jobs in Colombo, Western Province, Sri Lanka at HCLTech Sri Lanka

Title: Network Administrator

Company: HCLTech Sri Lanka

Location: Colombo, Western Province, Sri Lanka

Relevant years of experience Required: 8 Years

Key Responsibilities:

Manage and maintain SolarWinds monitoring platform (NPM, NCM, NTA, SAM, etc.).
Configure and optimize alerts, dashboards, and reports for network and system monitoring.
Troubleshoot and resolve issues related to SolarWinds monitoring tools and integrations.
Monitor and manage enterprise LAN, WAN, WLAN, SD-WAN, and Data Center networks.
Perform proactive monitoring using SolarWinds, Cisco DNA Center (DNAC), ThousandEyes, and ServiceNow.
Analyze network performance, availability, and utilization trends.
Troubleshoot and resolve network incidents related to routing, switching, wireless, and WAN connectivity.
Monitor and support routing protocols such as BGP, OSPF, EIGRP, and Static Routing.
Manage and troubleshoot Cisco Catalyst, Nexus, ISR/ASR Routers, Wireless Controllers, and Access Points.
Configure and monitor VLANs, STP, HSRP, VRRP, QoS, ACLs, and Port Channels.
Investigate packet loss, latency, jitter, bandwidth utilization, and network outages.
Support network capacity planning and performance reporting.
Create RCA reports, SOPs, runbooks, and technical documentation.
Work closely with Operations, Security, Server, and Application teams during major incidents.
Ensure SLA compliance, ticket hygiene, and audit requirements.

Required Skills:

Enterprise Networking (Cisco preferrable, Arista)
Routing & switching, SD-WAN, Wireless
Hands-on experience with SolarWinds modules (NPM, NCM,NTA, SAM, etc.).Network Monitoring (SolarWinds, DNAC)
ITIL Incident, Problem, and Change Management (ServiceNow)
Leadership, stakeholder management, and vendor coordination
Excellent communication
Analytical and Problems-solving Skills
Customer-focused mindset

Experience & Preferred Certifications:

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