Overview
Night Audit/Front Desk Agent Jobs in Pewaukee, WI at Wildwood Lodge Pewaukee
Full job description
Checking in guests and handling their overnight requests
Handling end-of-day bookkeeping, auditing and account reconciliation
Complete all EOD tasks and ensure other departments have done the same
Preparation of breakfast each morning
Job Brief
We’re looking for a Night Auditor at Wildwood Lodge Pewaukee to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include, but are not limited to, checking in guests and assisting them with any requests, reviewing guest billing and reconciling daily transactions, and running the night audit process before transferring reports to Excel spreadsheets for reporting to accounting. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
Respond to guest complaints, requests and emergencies
Ensure the accuracy of day to day processes
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Requirements: Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
Experience with accounting and facilities management software
Excellent math skills
An eye for detail
Good problem-solving skills
Strong customer service skills
The ability to multitask
Strong written and verbal communication skills
Availability to work overnight
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 24 – 32 per week
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
8 hour shift
Night shift
Overnight shift
Work Location: In person
Title: Night Audit/Front Desk Agent
Company: Wildwood Lodge Pewaukee
Location: Pewaukee, WI
Category:
