Overview
Night Helpdesk Operator Jobs in Oxford, England, UK at PRS
Position: Night Helpdesk Operator – Oxford
Night Helpdesk Operator – Full Time
Location:
Oxford (Hospital Setting)
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Hours:
40 hours per week (5 x 8-hour shifts) – OVERNIGHT SHIFTS
Pay: £12.21 per hour | £15.00 per hour for evenings, weekends & bank holidays
Are you organised,
calm under pressure
, and great with people? We’re looking for a Helpdesk Operator to
join our team
, working in a busy hospital environment in Oxford. You’ll play a key role in keeping everything running smoothly by handling calls and requests from hospital staff and ensuring they get to the right team quickly.
What You’ll Do:
Answer phone calls and emails promptly (within agreed time frames)
Log all service requests accurately using our system
Pass requests to the correct department and follow up on their progress
Keep staff updated on the status of their requests
Work closely with different teams including Housekeeping, Porters, and Maintenance
Provide clear and accurate information to callers
Support the team with general admin tasks
Refer any issues you can’t resolve to the right contact
What We’re Looking For:
Previous experience in a call centre or similar
customer-focused
role
Great
attention to detail
and accurate record keeping
Friendly, calm, and professional
communication skills
Comfortable working under pressure and
multitasking
Flexible approach to working hours – we operate 24/7/365
Confident with both spoken and written English This is a full-time role (minimum 40 hours per week) and includes working some evenings, weekends, and bank holidays
Title: Night Helpdesk Operator
Company: PRS
Location: Oxford, England, UK
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual), Administrative/Clerical
