Overview
NIGHT SHIFT FRONT DESK CLERK Jobs in Crestview, FL at Econo Lodge Crestview
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. A background in hotel management or guest services is preferred.
Responsibilities
Greet and welcome guests upon arrival, ensuring a positive first impression.
Manage check-in and check-out processes efficiently, handling reservations and room assignments.
Provide information about the resort’s amenities, services, and local attractions to enhance guest experiences.
Address guest inquiries and resolve any issues or complaints promptly with professionalism.
Maintain accurate records of guest information and transactions using hotel management software.
Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards.
Utilize phone systems effectively to manage incoming calls and relay messages as needed.
Uphold the highest standards of hospitality management by maintaining cleanliness and organization at the front desk area.
Qualifications
Previous experience in front desk operations or guest services within a resort or hotel setting is preferred.
Strong interpersonal skills with a focus on guest relations and customer satisfaction.
Multilingual abilities are a plus, enhancing communication with diverse guests.
Familiarity with hospitality management practices and night audit procedures is advantageous.
Proficient in using phone systems and hotel management software.
Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Excellent problem-solving skills and attention to detail in all tasks performed.
Join our team as a Front Desk Agent where your commitment to exceptional service will contribute to unforgettable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 – $15.00 per hour
Expected hours: 24 – 32 per week
Schedule:
8 hour shift
Holidays
Night shift
Ability to Commute:
Crestview, FL 32536 (Required)
Ability to Relocate:
Crestview, FL 32536: Relocate before starting work (Required)
Work Location: In person
Title: NIGHT SHIFT FRONT DESK CLERK
Company: Econo Lodge Crestview
Location: Crestview, FL
Category:
