Overview
Office Assistant Jobs in Tyler, Texas, USA at Havertys Furniture
Job Description
MAJOR FUNCTION
Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer focused and working as a team. Office Team Members process customer sales, process payment transactions, answer phones, and schedule deliveries.
Part time position approx 14 hours per week.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Balances cash fund every morning and evening
Completes opening/closing procedure checklists daily
Prepares and reconciles bank deposits
Processes customers’ sales and payments accurately
Maintains an organized and secure office environment
Answers incoming calls, distributes calls/messages, and manages store voicemail
Handles customer complaints, initiates, and follows up on existing customer service tickets
Reviews Outstanding Customer Transactions
Verifies scheduled deliveries are in the appropriate status to be routed
Schedules deliveries
Ensures POs are present for out of stock products
Contacts customers when products have arrived locally for pickup
Files and/or prepares daily paperwork
REQUIREMENTS
Education and/or Experience
High school diploma or general education degree (GED) and one to three years’ experience actively working with the public in a customer service position, preferably in retail.
One to three years of monetary or cash handling experience highly preferred, i.e., Banking, Customer Service, Data Entry, Office Administration, Medical Records, etc.
Training and/or equivalent combination of education and experience will be considered.
Qualifications
General computer skills required with a working knowledge of Microsoft Word, Excel, and O365 preferred
Strong math skills
Excellent communication and customer service skills
Ability to multi-task
Highly organized
Must be able to follow oral and written instructions
Must be able to work independently while using discretion
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.
Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law.
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Title: Office Assistant
Company: Havertys Furniture
Location: Tyler, Texas, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator), Administrative/Clerical (Office Administrator/ Coordinator)
