Overview
Office Manager Jobs in Nashville, TN at FabCo Prosthetic Designs
FabCo Prosthetic Designs is looking for a highly organized and driven Office Manager to undertake a variety of day-to-day operational, administrative, and billing functions. FabCo is constantly pursuing excellence in efficiency, organization, and innovation in order to achieve our overall goal of transforming patient care. As a small business, this position is critical to daily function and overall success.
We are searching for someone who not only possesses the right skill set, but who is also passionate about FabCo’s mission and vision to make a meaningful impact on patients’ lives. Although this role does not regularly interact directly with patients, a desire to understand the prosthetic industry is essential to providing exceptional support to the organization. The Office Manager will work closely with leadership, technicians, and clients—making this role a cornerstone of FabCo’s operational success. The ideal candidate is a proactive, detail-oriented professional with exceptional communication and leadership skills, capable of managing multiple priorities while supporting company goals and fostering a positive workplace culture. The goal is to ensure that office operations are efficient and add maximum value to the organization.
Responsibilities
- Manages and organizes all office operations and procedures, ordering, filing systems, and overall office organization.
- Establishes, modifies, and maintains organizational systems to enhance productivity, accuracy, and workflow efficiency.
- Answers and screens telephone calls in a professional and timely manner; takes accurate messages maintaining a high degree of professionalism and courtesy; Exercises considerable judgment and discretion in handling requests for appointments and telephone calls with team members.
- Welcomes visitors, partners, and vendors in a professional manner.
- Oversees the full billing cycle including invoicing, accounts receivable, collections, statements for past-due accounts, and customer account maintenance. Must also prepare and mail all statements for past due accounts
- Oversees customer accounts; handles all customer onboarding and maintains strong customer support and retention initiatives.
- Monitors and improves customer service performance; collaborates with FabCo leadership to optimize client relations.
- Manages fabrication workorders from start to finish; this includes updating the workorders as needed, overseeing workorder data flow from the customer to technicians to billing, preparing packing slips, and invoicing clients.
- Prepares reports and correspondence on behalf of leadership.
- Drafts, formats, and proofreads professional communication, memos, and email announcements.
- Receives and distributes incoming mail; assists with preparation of all outgoing mail.
- Assists with special projects assigned.
Skills
- Bachelor Degree in business administration or relevant field is a plus
- Proven experience as office manager or in a similar role; manufacturing experience is a plus.
- Knowledge of basic bookkeeping principles and office management systems and procedures
- Working knowledge of office equipment (phone systems, printing/scanning, etc)
- Excellent communication and interpersonal skills
- Organized with the ability to prioritize and multi-task
- Reliable with patience and professionalism
- Experience w/ general tech set-up and troubleshooting skills, sophisticated phone systems, and copy centers and equipment, etc.
- Comfort with fast-paced environment.
- Organized with the ability to prioritize and multi-task
Software Specific Requirements
- Experience with Microsoft Office and Adobe
- Experience w/ G Suite, Quickbooks and/or Canva is a plus.
- Experience with Wix and/or social media is a plus.
Job Type: Full-time
Pay: $22.00 – $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience:
- Microsoft Office: 1 year (Preferred)
- Administrative experience: 1 year (Preferred)
- Customer support: 1 year (Preferred)
Work Location: In person
Title: Office Manager
Company: FabCo Prosthetic Designs
Location: Nashville, TN
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