Overview
Office Manager Jobs in Ottawa, Ontario, Canada at Stafflink
Job Description
Altis has partnered with a Property Management client to hire an Office Manager in Ottawa. Reporting directly to the General Manager, the Office Manager plays a pivotal role in overseeing front desk operations as well as managing Resident and Supplier accounts and records, including billing and invoicing.
This is a full-time position, permanent role that comes with paid benefits, 3-weeks’ vacation, and more!
Roles and Responsibilities
Oversee the cleanliness and organization of the front desk area and ensure the availability of necessary office supplies.
Recruit, train, and supervise front desk receptionists.
Create and manage shift schedules and enforce disciplinary actions for front desk receptionists and security guards.
Process monthly tenant rent and service invoices accurately.
Receive and handle tenant payments promptly and accurately.
Generate financial and tenant reports as needed to support decision-making.
Keep tenant administrative files organized and up-to-date.
Ensure compliance with company policies and familiarity with the requirements of the Resident Tenancy Act.
Manage tenant accounts during move-in and move-out procedures.
Provide excellent customer service by addressing questions and inquiries from tenants and visitors.
Review and process adjustments to tenant accounts based on leases signed by the Sales team.
Undertake additional duties as assigned to contribute to the overall efficiency and effectiveness of the office and building.
Qualifications and Skills
A College Diploma or University Degree in Office Management/Business Administration.
Strong verbal and written communication skills.
Demonstrated experience in customer service.
Proficient in conflict resolution techniques to address issues effectively.
Knowledge of relevant legislation, including the Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, and Occupational Health & Safety Act.
Proficiency in Microsoft Office, financial systems, billing processes, and YARDI software.
Title: Office Manager
Company: Stafflink
Location: Ottawa, Ontario, Canada
Category: Administrative/Clerical (Office Administrator/ Coordinator, Administrative Management, Business Administration)
