Overview
Office Support Assistant Jobs in London Area, United Kingdom at Mothers’ Union
Title: Office Support Assistant
Company: Mothers’ Union
Location: London Area, United Kingdom
Full time, 12 months fixed term contract (FTC) paying £28000.00 per annum. Fully office based role.
Are you looking for all round experience to work in a dynamic team in a Global Charity? An opportunity awaits the right candidate who can multi task to work in income processing, fundraising, digital/social media work and database use.
Mothers’ Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.
The Role
The successful candidate will primarily work with the Fundraising, Communications, Retail Team and perform Reception duties.
This role is on a12 months Fixed Term Contract.The role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available.
Who we are looking for:
We’re looking for someone with great people and customer service skills, as well as drive, initiative and determination. You’ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver and a multi tasker always looking to improve.
Main Responsibilities
Reception Duties
Ensure a high levels of customer service is always maintained.
To ensure reception area is well-maintained, tidy and presentable at all times.
Call handling and redirection.
Greeting visitors; providing face to face information and signposting.
Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location.
To update the meeting rooms’ presentation notices and door signs as necessary.
To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries.
To receive visitors of Mary Sumner House tenants and informing the relevant tenant of visitor’s arrival.
Ensure all visitors observe the necessary security and health & safety procedures, including the visitors log.
Maintain building security by following safety procedures and controlling access via the reception desk.
Receive, sort and distribute post/deliveries.
Organise the mailing out of letters and parcels as required.
To assist the Conference & House Co-ordinator and Conference Facilities Technician when needed.
In the absence of the Conference & House Co-ordinator, to cover the bookings and administration of meeting rooms, liaise with the facilities team to ensure meeting rooms are set up as required and refreshments and a/v equipment are in place and operational.
To provide general administrative and coordination support related to the building and teams across the organisation.
Membership/Supporter Care and Income Processing
Be the first point of contact for all donor, retail, and membership enquiries by phone, letter or email and responding to these in a timely manner.
Ensure high levels of customer service are always maintained.
To record and acknowledge all fundraising income received from various sources (cheques, cash, online giving).
To manage content and reporting of the online giving platforms.
To brief internal stakeholders on upcoming activity to ensure consistency of call handling and messaging.
Collate and analyse mem…
