Overview
Office Support Specialist Jobs in Hawarden, IA at Cooperative Farmers Elevator
Description:
Job Summary:
To work in a front-line position in the office serving as the point of contact for customers delivering outstanding service in a fast-paced office environment. In this position the Office Support Specialist will handle diverse customer inquiries and requests, supporting daily office operations and contributing to the cooperative’s success.
Requirements:
Key Responsibilities
Administrative
Assist in administrative duties: answering phone calls, providing counter sales and customer service
Communicate and build great relationships with all employees and customers
Perform billing of CFE products and transfers
Perform truck scale, grain probing, and grading procedures
Assist with grain contracts, settlements, reporting, and enter contracts for producers
Assist with day and month end reconciliation & process
Process accounts receivable (AR) payments
Receive and verify products against purchase orders (POs)
Help to complete monthly inventory of all location products
Develop and maintain in-depth knowledge of location-specific processes, procedures, and offerings to confidently answer customer questions and resolve their concerns.
Credit
Enforce and uphold the cooperative’s credit policy
Make credit terms known to all employees and customers
Collaborate with Credit department and management for customer transactions
Reporting
Inform your supervisor of discrepancies in your reports as soon as you are aware of them
Inform your supervisor of potential problems or potential new business opportunities directly or indirectly related to your department
Report any unsafe equipment or working conditions to your supervisor
Report any needed repairs or special maintenance to your supervisor immediately
Safety and Compliance
Uphold cooperative policies
Follow and comply with all laws and regulations both State and Federal
Attend employee safety meetings, etc. held as required or scheduled in conjunction with Safety Director or location as required
Other Duties
Perform other duties as assigned by management
Collaboratively work with location, departmental personnel
Attitude consistently mirrors the company image and promotes fellow employee teamwork
Present a professional image through words, actions, and personal appearance
Skills & Abilities
High School Diploma, GED or equivalent combination of education and experience
Knowledge of administrative/inventory procedures and systems
Excellent written and verbal communication skills, ability to communicate clearly and professionally
A strong customer service orientation with the ability to handle inquiries and resolve issues effectively
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software
Strong organizational skills and the ability to prioritize tasks, manage time effectively, and meet deadlines
Accuracy and attention to detail in all work performed
Ability to identify and resolve problems efficiently and effectively
Flexibility and adaptability to changing priorities and tasks
Ability to work effectively as part of a team
Professional demeanor and appearance
Experience with maintaining accurate records and filing systems
Willingness to flex schedule in accordance with work that needs to be done at the location, including seasonal increases
Title: Office Support Specialist
Company: Cooperative Farmers Elevator
Location: Hawarden, IA
Category:
