Officer- Front Office

Overview

Officer- Front Office Jobs in Abu Dhabi, UAE/Dubai at First Abu Dhabi Bank FAB

Bachelor of Business Administration (Management)  Nationality:  Any Nationality Vacancy:  1 Vacancy

Job Description:

Serving the customer and staff to help determine and distinguish the differences of our bank from other bank services. The Officer is often the first business contact the customer will meet. It is expected that she maintains a calm, courteous, and professional demeanor at all times, regardless of the customer’s behavior. Some personal qualities that an Officer is expected to possess to do the job successfully include attentiveness, a well-groomed appearance, initiative, loyalty, maturity,

respect

for confidentiality and discretion, a

positive attitude

, and dependability.

The Officer is responsible for providing secretarial, clerical, and administrative support to ensure that municipal services are provided effectively and efficiently. KEY

ACCOUNTABILITIES

Meet and greet visitors to the office Direct or escort visitors if required Coordinate with security for any client visit Host visitors while they are waiting to be met Assist in the planning and preparation of meetings, conferences, and conference telephone calls Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions) Receive, direct, and relay telephone and fax messages Receive and deliver/forward mail to the concerned staff/office/dept.

Stamp all general correspondence if needed/applicable Handle ADNEC Building Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner. Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the bank.  Job Context Maintain the general filing system and file all correspondence Make preparations for soft services related tasks Maintain an adequate inventory of office supplies for Front of House Respond to staff/visitor inquiries Assist customers with any issues and complaints and direct them to concerned staff/office/dept.

Provide word-processing and secretarial support for the soft services unit Coordinate the repair and maintenance of office equipment Answer all incoming calls and handle caller inquiries at all times Assist other staff as requested Perform other related duties as required for the soft services unit Ensure the look and feel of the front of house and building entrances is maintained at all times Adhere to grooming standards at all times Comply with limited mobile phone use in public/in front of customers No eating (including chewing gum) at the desk No cigarettes, no car keys, no makeup, etc.,

on top of the work desk/station No messy work desk/station Always smile, be friendly and approachable Do not turn your back to customers or use impolite body language External support staff manpower coordination  #J-18808-Ljbffr

Title: Officer- Front Office

Company: First Abu Dhabi Bank FAB

Location: Abu Dhabi, UAE/Dubai

Category: Administrative/Clerical, Customer Service/HelpDesk