Overview
Operations Assistant Jobs in Remote at Amali
About Amali
Amali is a Mediterranean restaurant in Midtown Manhattan known for thoughtful hospitality, seasonal cuisine, and an award-winning wine program. In addition to its restaurant operations, Amali manages a diverse private dining and events business serving corporate gatherings, celebrations, weddings, galas, restaurant buyouts, and off-site catering throughout the New York metropolitan area and the Hamptons.
We are looking for a highly organized and dependable Remote Operations Assistant to provide administrative and operational support to our restaurant leadership and events team.
This position is ideal for someone who enjoys creating order, communicating with multiple stakeholders, managing details, and helping a fast-paced hospitality business operate efficiently.
Responsibilities
- Provide day-to-day remote administrative and operational support to management and the events team.
- Monitor and organize incoming emails, inquiries, requests, and follow-ups.
- Track private dining and event inquiries from initial contact through booking and follow-up.
- Maintain accurate event calendars, client records, spreadsheets, and operational trackers.
- Assist with scheduling meetings, calls, deadlines, and internal communications.
- Prepare and organize proposals, event documents, menus, schedules, invoices, reports, and other materials.
- Follow up with clients, vendors, and internal team members regarding outstanding information and action items.
- Assist with private event coordination, including guest counts, event dates, timing, menus, room requirements, dietary requests, and special arrangements.
- Support the events team in coordinating information for corporate events, celebrations, weddings, galas, buyouts, and catering.
- Help maintain organized digital files and standard operating procedures.
- Perform data entry and maintain accurate operational records.
- Assist with basic reporting and tracking of event inquiries, bookings, follow-ups, and other business metrics.
- Research vendors, products, services, and operational resources when requested.
- Identify administrative inefficiencies and suggest improvements to workflows.
- Help ensure important information is communicated accurately between remote administrative staff and the on-site restaurant team.
- Handle confidential business, client, and guest information professionally.
- Take on additional administrative and operational projects as needed.
Event & Private Dining Operations
A significant portion of this position will support Amali’s private events business. Amali offers multiple private dining spaces as well as restaurant buyouts, a ballroom, and off-site catering, with events ranging from smaller gatherings to large-scale functions.
The Operations Assistant may:
- Enter and organize new event leads and inquiries.
- Track event status and follow-up deadlines.
- Maintain client and event information in the company’s event-management systems.
- Assist with preparing event details for the appropriate team members.
- Coordinate information regarding menus, guest counts, room layouts, schedules, and special requests.
- Help ensure client questions receive timely follow-up.
- Track outstanding contracts, documents, approvals, and other administrative requirements.
- Assist with post-event administrative follow-up and recordkeeping.
Amali currently uses Tripleseat for its private-event inquiry process, making familiarity with event-management or CRM software a valuable asset.
Qualifications
- 1–3+ years of experience in operations, administration, hospitality, events, customer service, office support, or a related field.
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills.
- Exceptional attention to detail.
- Ability to manage multiple priorities and deadlines simultaneously.
- Ability to work independently in a remote environment.
- Strong follow-through and a proactive approach to problem-solving.
- Comfortable working with spreadsheets, email, calendars, shared documents, and online business systems.
- Proficiency with Google Workspace and/or Microsoft Office.
- Ability to learn new software and technology quickly.
- Professional and polished communication style.
- Strong judgment and discretion when handling confidential information.
Preferred Qualifications
- Experience in restaurant or hospitality operations.
- Private dining, catering, event planning, or event-management experience.
- Experience with Tripleseat or another event/CRM platform.
- Experience supporting executives, managers, sales teams, or event professionals.
- Familiarity with New York City hospitality or corporate event environments.
- Experience working remotely with an on-site operational team.
What We’re Looking For
The successful candidate is someone who takes ownership.
You don’t need to be reminded about every deadline. You keep organized records, follow up when something is outstanding, communicate proactively, and recognize potential problems before they become urgent.
You should be comfortable moving between administrative tasks, client communication, event details, spreadsheets, scheduling, and special projects throughout the day.
Because Amali’s business combines restaurant service with private events and catering, attention to detail and a strong service mindset are especially important.
Compensation
$25.63–$30.86 per hour, depending on experience and qualifications.
Work Arrangement
Remote
The position will work closely with Amali’s New York City-based restaurant management and events teams. Strong communication, responsiveness, and reliable availability during agreed-upon working hours are required.
Why Join Amali?
This position provides an opportunity to work directly with a sophisticated NYC hospitality operation and gain experience across restaurant administration, private events, client relations, catering, and business operations.
You’ll have the opportunity to contribute to a company that manages everything from intimate private dinners to large corporate events, weddings, galas, restaurant buyouts, and off-site catering.
How to Apply
Please submit your resume and a brief introduction describing your relevant operations, administrative, hospitality, or event experience.
In your application, please highlight any experience with:
- Remote administrative support
- Restaurant or hospitality operations
- Private events or catering
- Event-management or CRM software
- Scheduling and calendar management
- Client or customer communication
- Spreadsheets and operational reporting
Job Type: Full-time
Pay: $25.63–$30.86 per hour
Work Location: Remote
Amali is an equal opportunity employer committed to a professional, respectful, and inclusive workplace.
Pay: $25.63 – $30.86 per hour
Expected hours: 35.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: Remote
Title: Operations Assistant
Company: Amali
Location: Remote
Category:
