Overview
Operations Assistant Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at American Express
Title: Operations Assistant
Company: American Express
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
Ensure strict adherence to our terms & conditions, policies & procedures in relation to updating information in our system.
Ensures consistent quality of service for our customers/merchant and stakeholders through efficiency and quality standards while remaining compliant.
Capacity Managements for multiple processes which involve case & email distribution, manual or bulk case upload in system on daily basis.
Attend team meetings and updates as required, maintaining prepared business schedules, plans, and activities.
Developing and leveraging close relationships with business partners to enable successful delivery on operational goals.
Meet minimum requirement of KPIs assigned by the business.
Process requests in an accurate and timely manner, meeting agreed turn-around deadlines.
Identifies areas of enhancement/improvement with the operating procedures and workflow
Minimum Qualifications
A customer centric, can-do attitude and proactive to serve our customers and stakeholders.
Strong practical experience with Microsoft Word, Excel, and PowerPoint.
Good problem solving and organization skills.
Excellent technical, analytical, research skills and attention to detailsÂ
Good English verbal & written communication skills is required.Â
Strong data entry skills, efficient in speed if entry with high accuracy
Ability to work under pressure and agile towards change.
Good experience in both administrative and operation discipline.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salariesÂ
Bonus incentivesÂ
Support for financial-well-being and retirementÂ
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Â
Flexible working model with hybrid or onsite arrangements depending on role and business needÂ
Generous paid parental leave policies (depending on your location)Â
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Â
Free and confidential counseling support through our Healthy Minds programÂ
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
