Overview
Operations Associate Jobs in Federal Territory of Kuala Lumpur, Malaysia at Ralph Lauren
Title: Operations Associate
Company: Ralph Lauren
Location: Federal Territory of Kuala Lumpur, Malaysia
Overview
This role will report into the Senior Manager, Retail & Hospitality Operations, Malaysia, and support the team in all aspects of operational and administrative duties for Ralph Lauren’s retail stores and café in Malaysia.
Key Responsibilities
â–ª Provide operational, administrative and IT support for and during new store opening and closure, store reset, store repair and maintenance
â–ª Provide support for and during store sales, promotion events, annual stock take etc
â–ª Responsible for the replenishment of store consumables
â–ª Supporting daily business operations and workflow, monitoring and troubleshooting, and resolving operational issues
â–ª Coordinate and provide support to other departments in relation to retail operation
â–ª Liaise and support the store team, wherever required
â–ª Maintain the appropriate stock level of standard store supplies
â–ª Maintain the back stock area of all stores and ensure store supply levels are adequate for packaging
▪ Ensure store front and the back-of-house areas are up to the Company’s standards
â–ª Support in Asset Prevention training and awareness, whenever required
â–ª Provide Standard Operating Procedures (SOP) training, ensure SOP compliance and conduct quality checks, whenever required
â–ª Must be knowledgeable of POS, return, markdown and discount, tax, security and packaging policies
â–ª Coordinate with suppliers and vendors on Purchase Orders, delivery and processing payment on-time
â–ª Responsible for operational administrative work which includes documentation, filing and paperwork
â–ª Manage and process invoices for all stores and other departments
â–ª Assist with building related procurement and maintenance, as and when required
â–ª Any other adhoc duties that may be assigned in-line with this role.
Requirements
• Minimum 2 years of related retail operations experience, preferably within the luxury retail environment
• Proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Self-motivated individual with a keenness to learn
• Good time management and able to multi-task
• Good communication and interpersonal skills
• Detail-oriented and a collaborative team player with the ability to work effectively across cross-functional teams
