Overview
Operations Executive Jobs in Klang, Selangor, Malaysia at FIBS Logistics
Title: Operations Executive
Company: FIBS Logistics
Location: Klang, Selangor, Malaysia
FIBS is looking for that special someone who is
- Customer oriented
- Service oriented
- Time management oriented
- Keen to work a bunch of fun-loving individuals in a crazy logistics environment.
Overview
As an Operations Executive, you will play a key role in delivering a positive customer experience. Your main area of responsibility will be handling international ocean and air shipments, while maintaining client relationships, resolving shipment issues, and ensuring smooth day-to-day logistics operations.
Responsibilities
- Fully handle overall operation of Sea & Air shipments, Logistics and Document Control
- Manage & monitor daily shipment activities
- Update shipments status and inform customer accordingly
- Liaise with carrier and transporter for space bookings & delivery/collection arrangement
- Maintain good relationships with both internal and external stakeholders
- Handle all customers’ enquiries timely and effectively
- Work closely with internal operations to meet customers’ requirements
- Ensure compliance with customers’ Standard Operating Procedures
- Ensure all data are updated correctly in the system
- Follow up with customers on claims for missing or damaged cargo
- Billing, costing and close job file timely
- Verify vendor invoices
- Any others job assigned by the functional reporting line
- Provide quality service to existing and new customers.
- Any other duties as and when assigned from time to time.
Knowledge, Skills And Attributes
- Able to present him/herself in a professional manner
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Able to work under tight deadlines
- Proactive, result oriented and a good team player
- Ability to work independently with minimal supervision
- Well versed in local compliance and export / import regulations
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Strong analytical and problem-solving skills.
- Excellent organizational and time management abilities.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment
- Proficiency in CRM Systems and Microsoft Office Suite
- Effective communication and teamwork skills.
- Attention to detail and a proactive mindset.
- At least 3 years of relevant working experience in logistic, Freight Forwarding / Transportation.
- Preferably with KEK Certificate
Join Us
If you’re ready to take your career to the next level and make a significant impact on developing analytical skill, we want to hear from you! Apply now to join our dynamic team as a Operations Executive.
Company Address
9A, Lorong Bayu Tinggi 4C, Taman Bayu Tinggi, 41200 Klang, Selangor.
