Overview
Operations Executive Jobs in Greater Kuala Lumpur at Doo Group
Title: Operations Executive
Company: Doo Group
Location: Greater Kuala Lumpur
Join Doo Group – Explore α Better Future
Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!
Looking for a New Challenge? Join Us as We Expand Globally!
As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.
DOO you have what it takes?
We are looking for an Operations Executive with experience in the brokerage / online trading industry to support our payment channel and operational activities. This role works closely with internal teams including Risk, Finance, Sales, Product, Compliance and Technology, as well as external merchants and institutional partners.
Candidates with exposure to B2B operations, payment solutions or fintech will have an added advantage.
What You’ll Be Working On
- Support the daily operations of payment channels, including CNY/INR payment channels and digital asset settlement activities, while monitoring order flows and coordinating with relevant operational teams.
- Monitor and analyse order allocation and execution performance, identifying and escalating unusual activities or operational issues.
- Work closely with Risk, Finance and Sales teams on account freezes, judicial freezing cases, compensation approvals, abnormal account investigations and customer complaints.
- Assist with investigation and documentation of operational cases, ensuring supporting evidence and compensation processes are handled according to established procedures.
- Support the onboarding of merchants and institutional/B2B clients, including API integration coordination, UAT testing and go-live activities.
- Prepare regular operational reports and track key metrics such as processing turnaround time, channel exchange-rate costs, operational capacity and transaction performance.
- Maintain accurate records of merchant and institutional client account status and relevant payment-channel information.
- Collaborate with Product, Compliance, Technology and other internal stakeholders to ensure smooth service delivery and timely resolution of operational issues.
- Gather operational requirements and feedback from merchants, payment partners and internal teams, and follow up with Product and Technology teams on system enhancements and process improvements.
What We’re Looking For
- 1–3 years of relevant working experience within the brokerage / online trading industry.
- Prior experience in brokerage operations, payment operations, B2B operations or fintech is highly preferred.
- Exposure to digital asset settlement, payment processing or OTC-related operations will be an advantage.
- Proficient in Excel / Google Sheets, with the ability to analyse transaction and order-related data and prepare operational reports.
- Detail-oriented and able to handle sensitive or time-critical matters such as account freezes, transaction exceptions and customer complaints.
- Strong communication and stakeholder-management skills, with the ability to coordinate across internal teams and external business partners.
- Good command of both English and Mandarin, written and spoken, to support regional stakeholders and business operations.
- Familiarity with collaboration tools such as Microsoft Teams, Lark or similar platforms.
- Able to provide occasional support for urgent operational matters outside standard working hours when required.
