Overview
Operations Officer Jobs in Athens, Attiki, Greece at Cepal Hellas Financial Services S.A.
Title: Operations Officer
Company: Cepal Hellas Financial Services S.A.
Location: Athens, Attiki, Greece
Job Mission
The Operations Officer reports directly to the Operations Supervisor and is responsible for the comprehensive administration of loan portfolios, securities, collaterals, and related legal frameworks. This role ensures the accurate and timely execution of debt modifications and collateral updates, in compliance with internal policies and regulatory standards. Additionally, the Operations Officer manages debtor requests, maintains process integrity, and works closely with internal teams to support the successful achievement of CEPAL’s operational goals and meet investor requirements.
Main Accountabilities
Executes loan restructurings and modifications (secured and unsecured) in line with credit approvals and internal policies.
Manages collateral documentation and updates, ensuring accurate registration and data integrity.
Handles daily debtor requests, performs loan account reconciliations, and resolves discrepancies or unmatched payments.
Administers loan exposures under state frameworks (e.g., Bankruptcy Law, Covid-19 directives) in coordination with legal advisors and internal teams.
Supports front-line units by validating documentation and executing systemic actions (e.g., lien waivers, paid-off certificates).
Drafts operational and legal documents such as loan modification contracts and legal notices.
Liaises with internal teams including wholesale, SME portfolios, legal, and real estate to ensure compliant operations.
Ensures adherence to internal policies, operational risk standards, and regulatory requirements.
Participates in audits, risk assessments, and process improvement initiatives.
Prepares and contributes to MIS and performance reports using core systems (Profits, Thesis, Qualco, Arotron)
Requirements
Bachelor’s degree in economics, finance, banking, or a related field
3 years minimum experience in operational roles within financial services or loan servicing
Hands-on experience with loan administration, legal documentation, and collateral management
Excellent command of Greek and English (written and verbal)
Strong computer literacy, proficient in MS Office and relevant loan systems
Knowledge of relevant legal frameworks and regulatory environment
Competencies
Strong organizational and time-management skills
Attention to detail with the ability to manage multiple priorities
Team-oriented with solid interpersonal and communication abilities
Analytical and problem-solving mindset
Adaptable and proactive in addressing operational challenges
