Overview
Operations Service Administration Jobs in Remote at Closner Equipment
POSITION SUMMARY:
Working under the direction of the VP of Operations, the Service Administrator will provide support to the Service Department with the goal of streamlining service department operations, enhancing customer satisfaction, and driving operational efficiency. The Service Administrator is responsible for managing warranty claims, analyzing service data, and overseeing billing processes. This role is crucial in ensuring efficient service operations and maximizing warranty reimbursements.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Assist the VP of Operations in all duties required to effectively meet Service Department goals
Supervise service order billing, and track work progress as required
Assist in procuring documentation, parts, and service literature to support Service Department needs
Manage purchase orders, vendor accounts and expense sheets/submissions
Coordinate PO requests with customers and communicate ongoing work with customers as required
Review invoices for accuracy and work with accounting to process invoices
Assist in overseeing rental check in and return processes
Work with the sales team to coordinate and track machine expenses related to service
Operate the various digital database systems associated with employee pay, hours, service notes and service orders as directed
Work closely with manufacturers to process warranty claims
Manage billing processes for service work and warranty reimbursement
Generate and analyze reports on service performance and warranty trends
Assist in developing strategies to maximize warranty recovery and minimize costs
Assist in overseeing rental check in and return processes
Operate the various digital database systems associated with employee pay, hours, service notes and job orders as directed
Ensure close attention to detail and accuracy in work
Meet deadlines and complete assignments in a timely fashion.
Other duties as assigned
QUALIFICATIONS
Associate or bachelor’s degree in business administration or related field preferred
2-3 years’ relevant experience in logistics, service support, warranty administration or similar role
Experience in the heavy construction industry, a plus
Must pass the required background check
Possess a high level of customer service at all levels of customer organization
Strong PC skills including MS Office (Word, Excel, Outlook and PowerPoint)
Good judgment and decision-making skills
Demonstrates organizational, analytical, and time management skills
Good written and verbal communication skills.
Strong work ethic and integrity and ability to perform well in a team environment.
Meet deadlines established by the Service Manager
Accept accountability for actions taken
Good written and verbal communication skills
Spanish language skills are a plus.
PHYSICAL AND WORKSITE ENVIRONMENT:
The physical and worksite demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to: talk and hear, stand, sit, walk on both paved and uneven surfaces; use hands to finger, handle, or feel; and reach with hands and arms.
Lift and/or move up to 30 pounds
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
Able to sit for long periods at a time
The noise level in the work environment is usually moderate.
THE ABOVE STATEMENTS are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Title: Operations Service Administration
Company: Closner Equipment
Location: Remote
Category:
