Overview
Operations Support Jobs in Greater Kuala Lumpur at American Express
Title: Operations Support
Company: American Express
Location: Greater Kuala Lumpur
Responsibilities
- Scan, index and upload documents into internal systems such as Kofax and other platforms, ensuring timely and accurate processing in accordance with company policies.
- Maintain up-to-date accurate records by ensuring proper data entry and verification in internal systems, uphold strict compliance with terms and policies and regulatory requirements.
- Manage incoming and outgoing parcels, coordinate with vendor and ensure timely distribution of documents and packages to internal departments or external parties.
- Oversee distribution on incoming cases and emails across relevant teams, whether manually or through automated processes, to support daily operational goals.
- Build and maintain strong working relationships with internal departments and external partners to support smooth operations and timely execution.
- Proactively identify opportunities for process enhancement and recommend solutions that improve efficiency, accuracy or compliance.
- Consistently meet KPI’s and turnaround times, with a focus on continuous improvement in procedures and workflow.
Qualifications
Minimum Qualifications:
- No disciplinary or warning letters within the past 12 months.
- Proven experience in a senior administrative or operations role, preferably in a high-value environment.
- Proficient in Microsoft Word, Excel, PowerPoint and experienced with systems like Kofax or other document management tools.
- Excellent written and verbal communication skills in English.
- Demonstrated ability to manage sensitive documents and ensure data confidentiality.
- High-speed, accurate data entry skills.
- Adaptable, with the ability to work independently under pressure and manage shifting priorities.
- Strong team player with a positive attitude.
Compliance Language
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
