Overview
Order Admin Jobs in Mexico City, Mexico at Garmin
Title: Order Admin
Company: Garmin
Location: Mexico City, Mexico
Overview
We are seeking a Order Administrator in Mexico City, Mexico, focused on fulfilling customer orders, follow up on deliveries to retail customers such as Walmart, Palacio de Hierro and Liverpool, assist with customer inquiries about product characteristics and availability and provide in house supervision over Garmin’s 3PL (Third Party Logistics).
Essential Functions
Receive and process customer orders ensuring correct pricing is applied
Receive and answer customer inquiries regarding product, orders, pricing and other services offered
Remain current on changes in policies, procedures, and product offerings
Report any and all out-of-line conditions affecting customer satisfaction
Develop and maintain department and company image and philosophy to the public
Purchase Order Administration and correction of existing orders, including the deletion of existing orders, and attention/follow up to open orders, back orders, etc.
3PL supervision inside their facilities (inbound, outbound, labeling and cycle counts)
Verification of the adequate existence of raw materials and inputs for product delivery, such as carton boxes, pallets, labels, ribbons, seals, etc.
Collect and maintain documentation showing LAT evidence of deliveries
Act as liaison between customers and Garmin sales team
Basic Qualifications
Bachelor’s Degree or Truncated in Business Administration, Industrial Engineering, International Relations, Transportation Engineering or a substantially similar operations related field
Must possess a minimum of 2 years demonstrated experience in customer service
Experience with retail customers as Walmart, Liverpool, Palacio de Hierro, and others
Must demonstrate advanced proficiency using Microsoft Word and Excel
Demonstrated strong and effective verbal, written, and interpersonal communication skills in English and Spanish
Must be team-oriented, possess a positive attitude and work well with others
Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
Must be detail-oriented and have the ability to work effectively with minimal supervision
Must possess demonstrated advanced data entry skills
Desired Qualifications
Experience using ERP/Oracle
3PL warehouse supervision
Geographical proximity to Zona Norte, Area Metropolitana
