Overview
Order desk Administrator Jobs in Kitwe, Copperbelt Province, Zambia at Normet Group
Title: Order desk Administrator
Company: Normet Group
Location: Kitwe, Copperbelt Province, Zambia
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values – Caring, Committed & Courageous. We foster your talent, with us you shine.
- Sales Order Management
- Receive, process, and track customer orders.
- Ensure orders are accurately entered into the sales system.
- Coordinate with logistics and warehouse teams to ensure timely deliveries.
- Monitor order status and resolve order-related issues.
- Customer Support and Communication
- Act as a point of contact for customer inquiries.
- Provide customers with quotations, product information, and order updates.
- Maintain strong customer relationships through prompt communication.
- Handle customer complaints and escalate where necessary.
- Sales Documentation
- Prepare quotations, sales contracts, and purchase orders.
- Maintain accurate sales records and customer files.
- Ensure all sales documentation complies with company policies.
- Reporting and Data Management
- Generate daily, weekly, and monthly sales reports.
- Track sales performance against targets.
- Maintain customer databases and CRM systems.
- Analyze sales data and provide insights to management.
- Coordination and Internal Support
- Coordinate between sales, finance, operations, and logistics departments.
- Follow up on outstanding payments with customers in conjunction with finance.
- Schedule meetings, customer visits, and sales presentations.
- Support the sales team with administrative requirements.
- Inventory and Delivery Coordination
- Monitor stock availability and communicate shortages to the sales team.
- Coordinate product deliveries and customer collections.
- Liaise with supply chain personnel to ensure product availability.
- Financial Administration
- Assist with invoicing and credit note processing.
- Verify pricing, discounts, and customer account details.
- Support debt collection efforts by tracking overdue accounts
Come and share your courage to shine with us!
Visit our career website for more information.
