Overview
Part Time Front Desk Agent Evening/Afternoon (11p.m.-7a.m.) & (3p.m.-11p.m.) Jobs in Southfield, MI at Comfort Suites of Southfield
Part-Time Front Desk Agent (Afternoon & Night Shift)
Holiday Inn Express & Suites – Southfield, MI
Applications must be submitted online. Please do not contact the hotel directly regarding this position.
Are you looking for a fast-paced role where no two days are the same? Do you enjoy creating positive guest experiences and being part of a high-performing team? Comfort Suites Southfield is seeking a motivated and service-driven individual to join our team as a Part-Time Front Desk Agent.
This role requires flexibility to work both afternoon shifts (3:00 PM – 11:00 PM) and night audit shifts (11:00 PM – 7:00 AM), approximately 3–4 days per week. Weekend availability is required.
As the first point of contact for our guests, you will play a key role in delivering exceptional service and ensuring a seamless stay experience.
Key Responsibilities
- Greet and welcome guests with a friendly and professional demeanor
- Perform all check-in and check-out procedures efficiently
- Manage reservations via phone, online platforms, and in-person requests
- Provide accurate information regarding rooms, rates, and hotel amenities
- Handle guest inquiries and resolve concerns promptly and professionally
- Process payments and verify billing information
- Coordinate with housekeeping to ensure room readiness and cleanliness
- Maintain accurate records of bookings and transactions
- Support group bookings and assist with special requests (e.g., VIP guests, events)
- Identify opportunities to upsell hotel services and amenities
Qualifications & Skills
- Previous experience in hospitality, front desk, or customer service preferred
- Familiarity with hotel systems such as Choice Advantage/Hotel Key is a plus
- Basic understanding of online travel platforms (e.g., Booking.com, TripAdvisor)
- Strong communication and organizational skills
- Ability to multitask and remain composed in a fast-paced environment
- Flexible schedule with availability for both afternoon and overnight shifts
- A positive attitude, team-oriented mindset, and commitment to guest satisfaction
If you take pride in delivering excellent service and enjoy working in a dynamic environment, we encourage you to apply and become part of our team.
Job Type: Part-time
Pay: $16.00 – $16.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Work Location: In person
Title: Part Time Front Desk Agent Evening/Afternoon (11p.m.-7a.m.) & (3p.m.-11p.m.)
Company: Comfort Suites of Southfield
Location: Southfield, MI
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