Patient Care Coordinator

Overview

Patient Care Coordinator Jobs in Punjab, Pakistan at Edge

Title: Patient Care Coordinator

Company: Edge

Location: Punjab, Pakistan

******Before you apply: Candidates must be Lahore or islamabad and be able to work Full-Time on US timezones (EST/CST/PST).******

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.

Role Overview

We are looking for a highly organized and empathetic Patient Care Coordinator to support a US-based medical and behavioral health practice. Operating as a critical remote team member, you will support client coordination, insurance verification, scheduling, billing support, and core administrative workflows.

The ideal candidate possesses exceptional phone communication skills, a deep understanding of US health insurance (including out-of-network benefits), and proficiency navigating EHR systems like Modernizing Medicine. You will act as a central bridge between patients, providers, billing teams, and third-party facilities to ensure a seamless healthcare experience.

Key Responsibilities

1. Insurance Verification & Billing Support

• Conduct comprehensive eligibility checks and benefits verifications prior to patient appointments.
• Accurately interpret and explain complex insurance policies to clients, focusing on out-of-network benefits, deductibles, coinsurance, copays, and network rules (PPO, HMO, Medicare, Medicaid).
• Provide billing system support, managing financial data entry and guiding patients through cost-sharing details with clarity and approachability.

2. Patient Coordination & Telehealth Operations

• Serve as the primary point of contact via phone, messaging, and video—delivering exceptional, warm, and professional patient care support.
• Assist patients with telehealth setup, confirming visit readiness, and ensuring required onboarding forms and IDs are completed prior to appointments.
• Route patient messages efficiently to appropriate clinical or administrative staff using designated workflows.

3. EHR Management & Administrative Support

• Maintain complete, accurate, and HIPAA-compliant patient records in Modernizing Medicine (EHR), including visit notes, lab orders, and care communications.
• Manage multi-provider calendars, appointment scheduling, and task queues to maximize clinic efficiency and reduce care gaps.
• Process medication refill requests, submit and track clinical referrals, and coordinate lab orders/results with external vendors and pharmacies.

Requirements

Experience & Education

• Experience: Minimum 1+ years of direct experience in US Healthcare remote administration, insurance verification, or patient coordination (behavioral health or medical setting preferred).
• Location: Must be based in Pakistan (Lahore or Islamabad preferred).
• Education: Must Have a Psychology Degree
• Schedule: Full-time availability aligned with US Business Hours (EST, CST, MST, or PST).

Core Knowledge & Hard Skills

• US Insurance Expertise: Solid understanding of deductibles, coinsurance, OON benefits, prior authorizations, and standard ICD/CPT administrative references.
• Technical Proficiency: Hands-on experience navigating Electronic Health Record systems (specifically Modernizing Medicine) alongside scheduling, CRM, and billing software.
• Compliance: Strict adherence to HIPAA regulations and patient data privacy standards.

Soft Skills

• Communication: Exceptional verbal English (phone/video) and written communication skills with a warm, confident demeanor.
• Problem-Solving: Proactive, solution-oriented mindset with strong attention to detail in high-volume environments.
• Adaptability: Comfort managing multiple provider priorities independently while maintaining high accuracy

Our Hiring Process

1. Application Review: Submit your application and resume. Our team carefully evaluates candidates for key experience matches.
2. Edge Interview: Connect with an Edge representative to discuss your detailed profile, skills, and background.
3. Client Interviews: Qualified candidates enter an onboarding phase and present their skills directly to US client practices.
4. Final Selection: Join the Edge Global Talent Community and begin your full-time remote healthcare career!

Talent Boilerplate

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.

Equal Opportunity Employer Statement

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

Don’t want to wait? Create your profile directly to increase your chances: https://talent.onedge.co/