Overview
Patient Services Representative – Front Desk & Phone Operator Jobs in Chesapeake, VA at Sport Medicine and Orthopaedic
Full Job Description
About SMOC:
At SMOC, we’re committed to providing exceptional orthopedic care and creating a supportive environment for both our patients and team members. For over 30 years, we’ve served the southeastern Virginia community with compassion, expertise, and a focus on helping our patients return to their highest level of functioning.
Position Summary:
We’re seeking a Patient Services Representative to join our team in a dual role split between front desk duties and phone operator responsibilities. The ideal candidate is organized, friendly, professional, and thrives in a fast-paced healthcare setting with strong multitasking and communication skills.
What You’ll Be Doing:
Greet and check in patients courteously and efficiently
Answer incoming phone calls, route messages, and schedule appointments
Verify insurance information and obtain authorizations
Assist providers with patient preparation and follow-up
Manage patient registration and intake paperwork
Respond to patient inquiries in person and over the phone
Maintain accurate records and support administrative tasks
Collaborate with clinical and administrative teams to ensure a seamless patient experience
Be a proactive team player—always ready to learn and help where needed
What We’re Looking For:
Previous experience in a medical office or healthcare setting (preferred)
Familiarity with insurance verification and prior authorization processes (a plus)
Strong communication and customer service skills
Ability to multitask and manage time efficiently
Comfortable using medical office software and phone systems
Bonus: Experience with Athena Health Systems (EMR)
What We Offer:
Competitive pay
Health, dental, and life insurance
401(k) with employer matching
Flexible spending account (FSA)
Employee assistance program
Paid time off, including your birthday off
Opportunities for career development and growth
Job Details:
Job Type: Full-time
Schedule: Monday to Friday
Work Location: On-site (In-person) – positions in all three locations
Equal Opportunity Employer:
SMOC is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to maintaining a workplace free from discrimination and harassment.
Ready to join a team that values both patients and people? Apply today and grow with SMOC.
Title: Patient Services Representative – Front Desk & Phone Operator
Company: Sport Medicine and Orthopaedic
Location: Chesapeake, VA
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